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Reduce Service Desk Burden. Boost IT Productivity.
Showcase your IT service catalog in the self-service portal and allow users to easily pick and choose required services.
Deflect tickets away from the IT help desk by enabling users to submit and track tickets using the web-based self-service portal.
Keep end users updated on ticket progress and approvals through automated notifications and allow them to communicate with IT technicians from within the self-service portal.
Enable end users to solve simple and repetitive incidents on their own by accessing relevant solutions in the knowledge base.
Reduce walk-ins, calls, and duplicate tickets by making company-wide or user-specific announcements of outages and planned maintenance.
Customize the self-service portal experience by specifying role-based access. permissions for end users on knowledge base articles, ticket templates, service catalog items, and announcements.
What Customers Say
Besides offering our end users a faster and more immediate way of getting their answers, the self-service portal has fantastically reduced the workload on the technicians.
director - IT service delivery, Greystone
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ServiceDesk Plus - Overview
ITIL Simplified by ServiceDesk Plus
Auto-Assign Tickets − Video Tutorial
ITIL Service Catalog − Video Tutorial
CMDB − Video Tutorial
Self-Service Portal − Video Tutorial
Incident Management Workflow − Video Tutorial
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Help desk software
ITIL incident management
ITIL service catalog
ITIL change management
ITIL problem management
IT project management
Service level agreements
Automatic ticket dispatch
Help desk notifications
Help desk reports
Mobile help desk
IT asset & inventory management
Software asset management
Software license management
Purchase order tracking
Desktop central integration
ADSelfService Plus integration
Custom application platform