Self-Service Portal

Empower Your End Users

    Reduce Service Desk Burden. Boost IT Productivity.

  • Showcase your IT service catalog in the self-service portal and allow users to easily pick and choose required services.
  • Deflect tickets away from the IT help desk by enabling users to submit and track tickets using the web-based self-service portal.
  • Keep end users updated on ticket progress and approvals through automated notifications and allow them to communicate with IT technicians from within the self-service portal.
  • Enable end users to solve simple and repetitive incidents on their own by accessing relevant solutions in the knowledge base.
  • Reduce walk-ins, calls, and duplicate tickets by making company-wide or user-specific announcements of outages and planned maintenance.
  • Customize the self-service portal experience by specifying role-based access. permissions for end users on knowledge base articles, ticket templates, service catalog items, and announcements.
What Customers Say
Besides offering our end users a faster and more immediate way of getting their answers, the self-service portal has fantastically reduced the workload on the technicians.
Jon Salgado
director - IT service delivery, Greystone

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