• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • Cloud
  • Unified IT
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
Manage IT as one
Unleash the power of Unified Monitoring

Self-Service Portal

Empower Your End Users

    Reduce Service Desk Burden. Boost IT Productivity.

  • Showcase your IT service catalog in the self-service portal and allow users to easily pick and choose required services.
  • Deflect tickets away from the IT help desk by enabling users to submit and track tickets using the web-based self-service portal.
  • Keep end users updated on ticket progress and approvals through automated notifications and allow them to communicate with IT technicians from within the self-service portal.
  • Enable end users to solve simple and repetitive incidents on their own by accessing relevant solutions in the knowledge base.
  • Reduce walk-ins, calls, and duplicate tickets by making company-wide or user-specific announcements of outages and planned maintenance.
  • Customize the self-service portal experience by specifying role-based access. permissions for end users on knowledge base articles, ticket templates, service catalog items, and announcements.
What Customers Say
Besides offering our end users a faster and more immediate way of getting their answers, the self-service portal has fantastically reduced the workload on the technicians.
Jon Salgado
director - IT service delivery, Greystone
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