Drive user satisfaction with an easy-to-adopt self-service portal

55% of service desk professionals expect to see greater use of IT self-service in the near future.

70% of IT admins identified self-service capabilities as the most influential factor when selecting an ITSM tool.

With ServiceDesk Plus, deliver IT services that match your users' expectations while making your day easier

  • + years

    of experience

  • +

    service desks

  • countries

How should you increase user adoption of a self-service portal?

  • Make your services highly accessible across multiple channels.

    Users will be encouraged to seek support anytime, anywhere.

  • Maintain a knowledge base with all the latest work-arounds and solutions.

    Your users can browse solutions for themselves before creating a ticket.

  • Design a service catalog with your users in mind.

    Reduce the overhead required to log frequent requests with pre-filled forms.

Provide a meaningful user experience with ServiceDesk Plus' self-service portal

Customizable portal

Design a self-service portal that aligns with your brand of business with various themes and colors.

Service catalog

Create a directory of available services with role-based access to complement your self-service portal.

Mobile app

Allow users to submit and track requests anytime, anywhere using our native Android and iOS apps.

Live chat

Facilitate real-time interactions between users and technicians for prompt resolutions.

Knowledge base

Archive the solutions of recurring requests so users can resolve it themselves.

Surveys and survey report

Gather feedback on user experience by creating surveys specific to any request type.

Awards & Recognitions

Other key features for a seamless user experience in ServiceDesk Plus

  • Customized domain

    Brand your self-service portal by publishing it with a custom URL within your organization domain.

  • AD user self-service

    Enable your users to reset their own passwords and unlock accounts in the organization.

  • Custom request template

    Build forms specific to each request type to collect relevant and necessary information.

  • Zia

    The virtual IT agent helps reduce help desk response times and significantly promotes the self-service function.

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