With ServiceDesk Plus, deliver IT services that match your users' expectations while making your day easier
How should you increase user adoption of a self-service portal?
Make your services highly accessible across multiple channels.
Users will be encouraged to seek support anytime, anywhere.
Maintain a knowledge base with all the latest work-arounds and solutions.
Your users can browse solutions for themselves before creating a ticket.
Design a service catalog with your users in mind.
Reduce the overhead required to log frequent requests with pre-filled forms.
Provide a meaningful user experience with ServiceDesk Plus' self-service portal
Design a self-service portal that aligns with your brand of business with various themes and colors.
Create a directory of available services with role-based access to complement your self-service portal.
Allow users to submit and track requests anytime, anywhere using our native Android and iOS apps.
Facilitate real-time interactions between users and technicians for prompt resolutions.
Archive the solutions of recurring requests so users can resolve it themselves.
Gather feedback on user experience by creating surveys specific to any request type.