# Deliver AI-driven service experiences for a mobile workforce Get full service desk functionality in your pocket with the ServiceDesk Plus mobile app, available on both iOS and Android. ![ServiceDesk Plus ITSM mobile app for iOS and Android service desk functionality](https://cdn.manageengine.com/sites/meweb/images/service-desk/self-service/images/service-desk-mobile-app.png) ## Everything you need to manage services on the go - Pick up, triage, and close tickets from anywhere with full request context. - Get instant contextual answers with RAG-powered knowledge suggestion. - Invoke Zia Agents to complete multi-step tasks from within the Ask Zia chatbot. - Receive real-time push notifications for ticket assignments, replies, and approvals. - Approve service requests, changes, and purchase orders on the move. - Manage IT assets and run audits from your mobile device. ServiceDesk Plus Cloud and On-premises mobile apps are available on both Android and iOS. ## Keeping your service desk always within reach ManageEngine ServiceDesk Plus enables you to achieve service excellence, even on the go. From assigning and resolving tickets to chatting with Ask Zia, invoking Zia Agents, or even running an IT audit, you can get work done within ServiceDesk Plus on iOS and Android. ## Get instant answers, invoke agents, and resolve tickets faster from your phone [Ask Zia](https://www.manageengine.com/products/service-desk/ai/virtual-agent.html), the built-in conversational virtual agent in ServiceDesk Plus, is available directly within the mobile app. Ask Zia delivers context-aware answers from your knowledge base instantly. From the same chat interface, invoke [Zia Agents](https://www.manageengine.com/products/service-desk/ai/zia-agents.html) to complete complex multi-step tasks automatically, so routine work keeps moving even when you're tied up on-site. Ask Zia also provides guided, step-by-step instructions for configuring ServiceDesk Plus. ![Help desk technician chatting with Ask Zia on the ServiceDesk Plus mobile app to get instant answers](https://cdn.manageengine.com/sites/meweb/images/service-desk/service-desk/images/ask-zia-chat-mobile-app.png) Chat with the GenAI-powered virtual assistant, invoke AI agents, and get answers to service desk configuration queries from anywhere. ![Zia Agent automating a multi-step help desk task from within the mobile app chat](https://cdn.manageengine.com/sites/meweb/images/service-desk/service-desk/images/zia-agents-mobile-automation.png) Use Ask Zia to surface RAG-powered answers from your knowledge base. ![Ask Zia chat, Zia Agents automation, and RAG-powered knowledge search in the ServiceDesk Plus mobile app](https://cdn.manageengine.com/sites/meweb/images/service-desk/service-desk/images/ask-zia-agents-rag-mobile-app.png) Invoke Zia Agents to automate multi-step tasks from within the chat. **\*Note:** Ask Zia, Zia Agents, and RAG search are available in the mobile apps for the cloud version of ServiceDesk Plus. ## Pick up, triage, and resolve tickets right from the field Whether you're covering a remote office or juggling between sites, carry your service desk with you. Pull up any request with full ticket details, including conversations, history, linked assets, and SLA status, to act on it directly. Reassign tickets, change priorities, and close requests without returning to your desk. ![Help desk technician viewing the open request queue in the ServiceDesk Plus mobile app](https://cdn.manageengine.com/sites/meweb/images/service-desk/service-desk/images/mobile-open-request-queue-servicedesk-plus.png) View and act on your open request queue. ![Closing a ticket with resolution details directly from the ServiceDesk Plus mobile app on the field](https://cdn.manageengine.com/sites/meweb/images/service-desk/service-desk/images/close-ticket-resolution-mobile-servicedesk-plus.png) Close tickets with resolution details on the spot. ## Log time, add notes, and reply, all without leaving the ticket Technicians have everything they need to keep tickets moving, all on the same screen as the request. Time spent is tracked automatically against each ticket, eliminating manual logging, while private notes and direct requester replies keep collaboration flowing without ever leaving the ticket or breaking focus. ![Starting and stopping the work log timer from within a ticket in the ServiceDesk Plus mobile app](https://cdn.manageengine.com/sites/meweb/images/service-desk/service-desk/images/work-log-timer-mobile-servicedesk-plus.png) Start and stop the work log timer directly from the request. ![Adding notes and replying to a requester from within a ticket in the ServiceDesk Plus mobile app](https://cdn.manageengine.com/sites/meweb/images/service-desk/service-desk/images/add-notes-reply-ticket-mobile-servicedesk-plus.png) Add notes and reply to requesters from within the ticket. ## Manage IT assets and run audits directly from the field Field technicians can [audit assets and update inventory directly from the field](https://www.manageengine.com/products/service-desk/it-asset-management/asset-management-software.html) without the need for return trips to the workstation. Scanning barcodes or QR codes with the device camera pulls up the full asset record instantly, with the option to add new assets into inventory on the spot. Updates and findings are logged automatically against the record, keeping inventory accurate without the paper trail. On iOS, RFID scanning extends the scanning capability further for environments with compatible readers. ![Updating and auditing IT assets directly from the field using the ServiceDesk Plus mobile app](https://cdn.manageengine.com/sites/meweb/images/service-desk/images/it-asset-audit-field-mobile-servicedesk-plus.gif) Scan barcodes and QR codes to retrieve asset records. ![Starting and stopping the work log timer from within a ticket in the ServiceDesk Plus mobile app](https://cdn.manageengine.com/sites/meweb/images/service-desk/service-desk/images/it-asset-audit-servicedesk-plus.png) Update and audit assets directly from the field. ## Keep enterprise workflows moving with approvals from anywhere Managers can review and approve service requests and purchase orders directly from the app, keeping business processes moving without waiting on a desk or a browser. Change reviewers have full visibility into request details, comments, and impact notes before [approving or rejecting IT change requests with confidence](https://www.manageengine.com/products/service-desk/it-change-management/change-management-software.html), from anywhere. ![Approving a service request and purchase order on the move from the ServiceDesk Plus mobile app](https://cdn.manageengine.com/sites/meweb/images/service-desk/service-desk/images/approve-service-request-purchase-order-mobile.png) Approve service requests and purchase orders on the move. ![Reviewing and acting on an IT change request with full context in the ServiceDesk Plus mobile app](https://cdn.manageengine.com/sites/meweb/images/service-desk/service-desk/images/review-change-request-mobile-servicedesk-plus.png) Review and act on change requests with full context. ## Give employees a direct line to the service desk from their phones Employees can log requests, track statuses, and communicate directly with their assigned technician across IT, HR, facilities, and finance service desks from the mobile app. Bidirectional, in-ticket conversations keep both sides informed and aligned, eliminating the need to call the service desk or chase updates over email. ![Employees logging and tracking service requests across IT, HR, and facilities from the mobile app](https://cdn.manageengine.com/sites/meweb/images/service-desk/service-desk/images/employee-log-track-service-requests-mobile.png) Log and track service requests across departments. ![Employee staying updated through in-ticket conversations with the service desk on the mobile app](https://cdn.manageengine.com/sites/meweb/images/service-desk/service-desk/images/in-ticket-conversation-employee-mobile.png) Stay updated through in-ticket conversations. ## Other ServiceDesk Plus capabilities that can help deliver impeccable experiences ![](https://cdn.manageengine.com/sites/meweb/images/service-desk/self-service/images/email-nitification.png) ### Push notifications Get notified the moment a ticket is assigned, replied to, or escalated. Stay on top of your ticket queue without manually checking in. ![](https://cdn.manageengine.com/sites/meweb/images/service-desk/self-service/images/task-management.png) ### Task management Break a complex request into individual tasks, assign each to a technician or group, and track their progress. ![](https://cdn.manageengine.com/sites/meweb/images/service-desk/self-service/images/private-notes.png) ### Private notes Add internal notes to a ticket visible only to the IT team, useful for on-site observations, work-around instructions, or technician handoffs. ## Other capabilities you might be interested in ### [Incident management](https://www.manageengine.com/products/service-desk/it-incident-management/) Speed up response times and improve collaboration to handle IT incidents more efficiently. ![](https://cdn.manageengine.com/products/service-desk/ai/images/arrow.svg) ### [IT asset management](https://www.manageengine.com/products/service-desk/it-asset-management/it-inventory-management-software.html?ai-im-fea) Improve asset governance, ensure compliance, and stay on top of all your assets throughout their entire life cycle. ![](https://www.manageengine.com/products/service-desk/ai/images/arrow.svg) ### [Change management](https://www.manageengine.com/products/service-desk/it-change-management/change-management-software.html?ai-im-fea) Design and implement minimal risk changes by streamlining the planning, approval, and implementation processes. ![](https://www.manageengine.com/products/service-desk/ai/images/arrow.svg) ### [Explore more features](https://www.manageengine.com/products/service-desk/help-desk-features.html?rel-fea) Optimize and streamline all facets of your IT service management operations with purpose-built, out-of-the-box modules. ![](https://cdn.manageengine.com/products/service-desk/ai/images/arrow.svg) ## Frequently asked questions (FAQ) ### 1. What actions can technicians perform with the ServiceDesk Plus mobile app? The ServiceDesk Plus mobile app gives technicians full-fledged ITSM functionality on the move. It includes creating, assigning, and closing tickets; adding notes; and replying to conversations. Technicians can also scan asset barcodes and QR codes; log work hours; and act on approvals for service requests, change requests, and purchase orders.