Learn how to help new employees have a great first day by simplifying the onboarding process, designing request workflows, and facilitating a better user experience.
Learn how to respond to security incidents by automating notifications, prioritizing tickets, and quickly assembling an incident response team.
Learn how to manage vulnerable assets with complete visibility into your asset estate by identifying critical assets and taking proactive measures to secure them.
Learn how to get answers to all software compliance and audit questions by monitoring software licenses in real time.
Learn how to align bold business objectives with big IT goals by streamlining IT change management while minimizing the risk associated with the change and ensuring high service availability.
Learn how to turn your IT service desk into a control center by bringing contextual information from various IT management applications into your IT service desk tool.
Learn how to leverage analytics to get a holistic view of your service desk performance and efficiently manage people, processes, and assets.
Santhosh has over eight years of experience in ITSM. He specializes in worldwide service desk implementations and consulting, where he strategizes and oversees the complete implementation cycle in various environments. He is currently a member of ServiceDesk Plus' service management team and is responsible for expanding the product, including leading product management for the latest Enterprise Service Management feature.
Prem has over seven years of experience in support and user education. As a product expert, he's helped implement ITSM solutions for many customers around the world. He currently partners with product management and support teams to help customers maximize their ITSM investments.
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