Online training schedule

  • May 14
  • Service request: Simplified employee onboarding

    Learn how to help new employees have a great first day by simplifying the onboarding process, designing request workflows, and facilitating a better user experience.

  • May 29
  • Incident management: Building a highly responsive service desk

    Learn how to respond to security incidents by automating notifications, prioritizing tickets, and quickly assembling an incident response team.

  • June 12
  • Hardware asset management: Bringing all your assets
    under one roof

    Learn how to manage vulnerable assets with complete visibility into your asset estate by identifying critical assets and taking proactive measures to secure them.

  • June 19
  • Software asset management: One app for all the other apps

    Learn how to get answers to all software compliance and audit questions by monitoring software licenses in real time.

  • July 02
  • Change and project management: A pacer for your IT marathon

    Learn how to align bold business objectives with big IT goals by streamlining IT change management while minimizing the risk associated with the change and ensuring high service availability.

  • July 17
  • ManageEngine integrations: Unleash the power of 360-degree ITSM

    Learn how to turn your IT service desk into a control center by bringing contextual information from various IT management applications into your IT service desk tool.

  • July 31
  • Analytics: Get a holistic view of your IT service desk

    Learn how to leverage analytics to get a holistic view of your service desk performance and efficiently manage people, processes, and assets.

Get to know our speakers.

  • Santhosh "Santa" Mahiban

    product expert

    Santhosh has over eight years of experience in ITSM. He specializes in worldwide service desk implementations and consulting, where he strategizes and oversees the complete implementation cycle in various environments. He is currently a member of ServiceDesk Plus' service management team and is responsible for expanding the product, including leading product management for the latest Enterprise Service Management feature.

  • Prem Maheswaran

    product expert

    Prem has over seven years of experience in support and user education. As a product expert, he's helped implement ITSM solutions for many customers around the world. He currently partners with product management and support teams to help customers maximize their ITSM investments.

If you have any queries reach out to us at
masterclass@servicedeskplus.com

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