This white paper lists eight essential KPIs that every IT service desk team should be aware of. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. Monitoring these KPIs will help IT help desk admins ensure continuous improvement of service desk performance and quality of service delivery.
Try ServiceDesk Plus for free
ServiceDesk Plus is an ITIL ready IT help desk software for organizations of all sizes. Over 100,000 organizations across 186 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high user satisfaction.