ServiceDesk Plus is proud to introduce its latest release, version 9412 with new features to take your service desk to the next level. You can look forward to the second phase of GDPR-specific features, the all-new integration with Password Manager Pro for secure remote access to user accounts, achieving faster ticket resolutions, new scripts for business rules, and much more. Here are some of this version's highlights:
Protecting sensitive data is one of the key aspects of the GDPR. With that in mind, ServiceDesk Plus now allows you to encrypt sensitive information collected and stored from Request Additional Fields. Single line, multi-line, and pick list fields can all be encrypted.
ServiceDesk Plus' backup file will be password protected should anyone try to open or restore it.
Users that have been deleted from the application can have their information anonymized from the Deleted Users view.
ServiceDesk Plus now integrates with Password Manager Pro, allowing technicians to step up their IT service management game.
Business rules have a new field—request status.
Collaborate with your peers in real time using the built-in chat module.
Manage your business services better with a consolidated business view of all associated CIs and their relationships.
Easily detect and merge duplicate user accounts.
Simplify change implementations by associating multiple projects to a change request.
View the complete list of enhancements and new features here.