Build visual workflows with a no-code, intuitive workflow builder to automate operations and establish standard operating procedures.
Establish business processes with last-mile customizations powered by no-code and low-code capabilities. Automate repetitive tasks during the ticket lifecycle, and connect easily to external tools with ServiceDesk Plus.
Make ServiceDesk Plus the central console for your operations with a 360-degree view of your IT management efforts through integrations with ManageEngine's suite of IT management solutions and third-party business integrations.
Establish service management excellence throughout your enterprise by bringing other non-IT departments onto a single service management platform, adopting ITSM best practices into service delivery workflows. ServiceDesk Plus enables you to create new service desks for departments like HR, payroll, and facilities in under a minute.
15 years of
ITSM excellence
Cloud and on-premises
versions available
Deployable on public
cloud, including AWS
Hosted on our own
data centers
Available in
37 languages
Different editions for
varying levels of ITSM
maturity
Native ESM
capability
Out-of-the-box ITSM best practices
Capabilities to achieve
privacy compliance
ServiceDesk Plus helps businesses across various industries and domains build and deploy custom service management practices to deliver a better service experience for their end users.
Build a comprehensive ITSM solution for retail organizations to deliver enhanced customer experiences and boost operational efficiency by adopting ITSM best practices.
Learn moreProvide citizens and employees with pleasant IT service experiences. Help tax payers save time and money by delivering a dependable and consistent end-user experience with an affordable service desk solution.
Learn moreHelp schools and universities raise their IT game. Manage valuable IT assets and streamline service delivery and incident management while serving thousands of students across multiple campuses using ServiceDesk Plus.
Learn moreImprove service management to provide a positive customer experience. ServiceDesk Plus enables financial institutions and banks to respond proactively to incidents and security threats while helping to manage IT infrastructure efficiently.
Learn moreEnsure disruptions are dealt with quickly so that health care operations can continue unhindered. Protect sensitive information, like medical records, by anonymizing them. ServiceDesk Plus is HIPAA compliant and helps ensure data security for health care organizations in all service delivery efforts.
Learn moreEase the burden when launching a new campaign or implementing new IT technologies in a NGO. IT teams involved in fulfilling IT requests, managing website campaigns, and enhancing operations leverage ServiceDesk Plus to provide enhanced end-to-end experience to donors and volunteers.
Learn moreDeliver a superior employee experience throughout the enterprise by leveraging ServiceDesk Plus' out-of-the-box ITSM practices.
Learn moreLeverage ServiceDesk Plus across all departments in a hotel or restaurant to match guest expectations and customer satisfaction while adhering to health and safety protocols.
Learn moreManage IT assets in manufacturing companies with ServiceDesk Plus. Companies can deliver world-class services and ensure IT disruptions do not impact operations by building high-velocity workflows in ServiceDesk Plus.
Learn moreEliminate bottlenecks and streamline HR service delivery to enable business-critical operations such as seamless employee onboarding and off-boarding
Learn moreManage workspace operations and service delivery with purpose-built instances to track campus issues, assets, and physical spaces.
Learn moreIncrease the visibility of financial services with a service catalogue to provide a seamless user experience. Enable finance-related incident reporting, simplify changes to financial policies, and manage contracts and purchases efficiently.
Formalize legal service management with a foolproof process to document and track legal requests.
Focus on reducing disruptions, improving technician productivity, and managing ticket fulfilment while meeting service level agreements.
Showcase and deliver available services to end users through a customizable self-service portal and user-friendly forms.
Rollout changes while ensuring minimal risk and streamlining the change enablement process.
Keep track of assets, monitor compliance with software licenses, and track tickets related to an asset from across incident, problem, and change management practices.
Align software releases with the change enablement process and track them using visual workflows.
Create projects and manage available resources like workforce, track progress with milestones and tasks, and associate the related changes and service requests to the project.
Analyze the root cause of incidents and mark known errors to prevent service downtime.
Maintain a central repository for keeping track of every configuration item that's part of your IT infrastructure and identify their dependencies.
Improve and optimize space usage and manage facilities like seating availability.
General Data Protection Regulation (GDPR) is a framework with determined guidelines for the collection and processing of personal information from individuals who live in the European Union. Enterprises are required to comply with these rules when collecting information about EU residents irrespective of the organization's location.
ServiceDesk Plus helps enterprises stay GDPR-compliant by:
Health Insurance Portability and Accountability Act (HIPAA) requires covered entities and business associates to follow guidelines when it comes to dealing with personal identifying health information.
ServiceDesk Plus helps enterprises stay HIPAA-compliant by:
ManageEngine was named as a Gartner Peer Insights™ Customers' Choice for Midsize Enterprises and the Europe, Middle East, and Africa segments in the 2022 Gartner Peer Insights Voice of the Customer for ITSM tools.
ManageEngine has been recognized as a Challenger in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms. This is the third consecutive year that ManageEngine has been positioned in the Magic Quadrant.
05
(1079 Ratings)
010
(102 Ratings)
05
(206 Ratings)
As on March 22, 2024.