Viewing Survey Results
Once the contact completes the survey, the administrator and the contact
who took the survey can view the survey results.
To view the survey results
- Log in to the SupportCenter Plus application using the user
name and password of a SupportCenter Plus administrator.
- Click the Requests tab.
- In the Requests list view select the Closed Requests
or My Closed Requests filter.
- Click the request Title for which you wish to see
the survey results.
- Click View Survey Results link available under the
Tasks block. The survey results opens in a pop-up window.
- Once you have viewed the results, click the Close
button.
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Note:
- The View Survey Results link appears only if the contact
has completed taking the survey. Else this link will not be present.
- Once the survey is submitted, the responses cannot be changed.
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SupportCenterPlus - Help Desk and Asset Management Software
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