Closing Requests

 

When a contact is completely satisfied that his/her request has been completely attended to and the reported problem has been solved, the request can be closed.

 

To close a request

  1. Log in to the SupportCenter Plus application using your user name and password.
  2. Click the Request tab in the header pane.
  3. Click the Title of the request in the Requests list page.
  4. Click the Close Request link under the Tasks block. This closes the request.

Alternatively, change the status field to Closed while the request is in editable mode.

You can reopen a request from the closed state. To do this, open the closed request that you wish to reopen in the editable mode and change the status field from Closed to Open. The completed date is removed once the request is reopened. When this request is finally closed, the completed date is updated and the Time taken to close is recalculated taking the reopened period into account.

To close more than one request at a time

  1. In the Request list page, select the check boxes available beside the Contact Name field of the requests that you wish to close.
  2. Now click the Close button.

To view the closed requests

  1. From the Request list page, select Completed Requests from the Filter drop-down menu. This lists all the closed requests.
  2. To view the closed requests which were assigned to you, select My Completed Requests.


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