Contacts

 

The main objective of the customer support team would be to keep track of the various customer related information and keep it up-to-date. SupportCenter Plus allows you to keep track of your customer accounts and their contact information. The contact information tracking enables you to have a tab on what is the latest progress on the status of the customer, the type of customer and other such related information. You can add, edit, or remove the contacts in the SupportCenter Plus application and also provide them with login permissions to access the self-service portal, where they can login to check the status of the requests that they have posted to the customer support team. The following sections will elaborate on the various actions that you can perform on a contact information other than adding a new contact and associating it to an account.

 

Note: You will be able to add, edit, or delete contacts based on the permissions provided by the SupportCenter Plus administrator.

 



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