Publishing Announcements
SupportCenter Plus allows you to publish announcements company wide or
just to the support reps group. The announcement board is available in
the login home just below the request dashboard. You can add, edit, and
delete announcements. The new announcements are displayed in bold while
the old announcements that have been viewed once, will be displayed in
regular font.

The recent announcements will be displayed in the box. To view all the
announcements (even completed ones), click the Show
All button. This will display the list of all announcements added
till date.
To view an announcement, click the Announcement
Title to open the complete announcement details in a pop-up. If
there are more than one announcements, then you will notice a Previous
and Next button in the pop-up.
Using this you can navigate through the announcements list and view all
the announcements without closing the pop-up window.
Add a New Announcement
To add a new announcement
- Login to SupportCenter Plus using the administrator / support rep
user name and password.
- In the login home page, if you have permissions to add an
announcement, you will notice the Add New button in the announcements
box as shown above. Click the button. The Add New Announcement dialog
pops up.
- Enter the Announcement Title. This can be a short statement
that describes what the announcement.
- Type the Announcement Content in the text box provided for
the same.
- Select the From date and To date using the
calender icon beside the respective fields.
- If you wish to publish the announcement only to the support reps
and do not wish to expose it to your contacts, then select the check box
Show this announcement only to support reps.
- Click Save. At any point of time, you do not wish
to add the announcement, click Cancel.
The announcement will be added and the pop-up will display the announcement
details as entered by you. The announcement title will be displayed in
the login home in bold text in the announcement box with a new icon beside
it.
Edit an Announcement
To edit an announcement
- Login to SupportCenter Plus using the administrator / support rep
user name and password.
- In the login home page, click the title of the announcement
that you wish to edit. The announcement details are displayed in a View
Announcement pop-up. If you have permissions to edit / delete the announcements,
you will see an Edit and Delete button.
- Click Edit button.
- You can change all the fields of the announcement in the
Edit Announcement form.
- Click Save. At any point of time, you do not wish
to edit the announcement, click Cancel.
All the changes made in the announcement will be saved.
Delete an Announcement
To delete an announcement
- Login to SupportCenter Plus using the administrator / support rep
user name and password.
- In the login home page, click the title of the announcement
that you wish to delete. The announcement details are displayed in a View
Announcement pop-up. If you have permissions to edit / delete the announcements,
you will see an Edit and Delete button.
- Click Delete button. A confirmation dialog pops up.
- Click OK to delete, and Cancel to retain the
announcement.
Alternatively,
- Login to SupportCenter Plus using the administrator / support rep
user name and password.
- In the login home page, click Show All button in the
Announcements box.
In the announcements list view, select check boxes
beside the announcement Title which you wish to delete.
- Click Delete. A confirmation dialog pops up.
- Click OK to delete, and Cancel to retain the
announcements.
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Note: If the announcements are open
for everyone to view and not restricted to the support reps alone, then
in the contact login, the contacts will be able to view the announcements
by clicking the title of the announcements. Only announcements that have
a completion time beyond the current date will be visible for the contacts.
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