SMS the Support Rep
ManageEngine SupportCenter Plus enables you to notify a support rep through
SMS also.
To send an SMS to a support rep
- Log in to SupportCenter Plus using your user name and password.
- Click the Requests tab in the header pane.
- Click the request Title which is assigned to the support rep
whom you wish to notify through an SMS.
- In the View Request page, on the right side under
Notify, click SMS the Support Rep. The Mail to Support Rep
window opens with the To address displayed as <mobile number>@<service
provider>.com. You can configure the service provider details in the
admin configurations.
- You can add your message to this or edit the description
to contain only those information that you wish to send.
- Click Send. A message is displayed in the window,
stating that the SMS is sent.
- Click Close. This closes the notification window.
The SMS notification sent can be viewed in the Notification History. To view
this
- Click the History tab in the request details page.
- Click the link Notification History at the top right corner of the
center pane. This will open the notification history just below the request
details.
- To get back to contact conversations, click the link Contact
Conversations.
SupportCenterPlus - Help Desk and Asset Management Software
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