Tracking My Tasks
ManageEngine SupportCenter Plus provides you with the option of tracking
your tasks for everyday. The tasks that you add to the My Tasks
list act as substitute for your sticky notes or post-it notes which you
would use to remember your tasks for the day.
To add new tasks to your task list
- Log in to the SupportCenter Plus application using your user
name and password.
- Click Add New at the left bottom of the My
Tasks note or click New Task
link below the header pane. A new task form is opened. In the add new
task form, the date field is set to the today's date and the time is set
by default as 00:00 AM. Change the date and time settings.
- To change the date, click the calender icon
beside the date field and choose the date
of your choice.
- From the Time combo box, choose the time at which the task
is scheduled. The values in the combo box are available in a gap of 15 min
time interval.
- Enter the Task Summary.
- Click Add. The new task is added and is listed along
with the already existing tasks in the ascending order of date and time.
When you have completed the task, you can just strike out the task to
indicate that it is completed by selecting the check box beside the task
summary. Alternatively,
- Click the hyperlinked task summary. An Edit Task form is
opened.
- In the Task State field, select Completed.
- Click Edit. The task is struck through to indicate
that it is completed.
You can also change the task state by executing the following steps:
- Click Show all at the bottom right of the
My Tasks note. The All Reminders window opens.
- Select the check boxes beside the Task Date of the
tasks for which you wish to change the state.
- From Change Task State To: combo box, select Completed.
- Click Change. The task state is changed in the All
Reminders window. For the same to be reflected in the SupportCenter Plus
home page, refresh the page.
- Click Close in the All Reminders window.
You can delete a task by clicking the delete icon beside the task. Alternatively,
- Click the hyperlinked task summary. An Edit Task form is
opened.
- Click the Delete this Task link available at the top
left corner of the window.
You can also delete the tasks by following the steps below:
- Click Show all at the bottom right of the My Tasks
note. The All Reminders window opens.
- Select the check boxes beside the Task Date of the
tasks for which you wish to change the state.
- Click Delete. The task is deleted from the All
Reminders window. For the same to be reflected in the SupportCenter Plus
home page, refresh the page.
- Click Close in the All Reminders window.
The advantage of moving the task to Completed state instead of deleting it
completely is that, you can revert the state of the task to Open again
and edit its attributes. But once you delete the task, it is completely removed
from the application and cannot be retrieved.
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Warning: My Tasks will be available only if the SupportDesk Plus
administrator has provided you the necessary access permissions for the
same.
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SupportCenterPlus - Help Desk and Asset Management Software
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