Defining a Survey

 

You can define your own survey by adding your own questions and satisfaction levels that will suit the needs of your organization and users.

 

To define your survey

  1. Log in to the SupportCenter Plus application using the user name and password of a SupportCenter Plus administrator.
  2. Click the Admin tab in the header pane.
  3. In the User Survey block, click the Define a Survey iconUser Survey Definition Icon. Here you can add, edit, or delete your survey questions and satisfaction levels.

Add Survey Questions

 

To add a survey questions

  1. Click the + Add Question button available in the Questions tab in the Define Survey page.
  2. In the Question pop-up window, type your question in the text area provided.
  3. Click Save. The question will get added in the Define Survey Questions tab.

You can add any number of questions to the survey by following the above steps. As you keep adding questions it will get appended at the end of the list of questions. You can change the order of the questions by clicking the Move Up and Move Down link that is available beside each question.

 

Edit a Survey Question

 

To edit the survey question

  1. In the Questions tab, click the Edit link beside the question that you wish to edit.
  2. In the Question pop-up window, edit the question displayed in the text area.
  3. Click Save. The Define Survey page is refreshed to display the modifications made.

Delete a Survey Question

  1. In the Questions tab, click Delete link beside the question that you wish to delete. A confirmation dialog pops up.
  2. Click OK to delete the question.

Note: If you delete a question from a survey, then it will have an impact on the survey results that have been collected previously.

 

Add Satisfaction Levels

 

To add satisfaction levels that will be displayed as choices for each of the survey questions

  1. Click the Satisfaction Levels tab in the Define Survey page.
  2. Click + Add Level button.
  3. In the satisfaction level pop-up window, enter the satisfaction level in the text area provided.
  4. Click Save. The satisfaction level is added and the Define Survey page is refreshed to display the added satisfaction level.

You can add any number of satisfaction level to the survey by following the above steps. As you keep adding the levels it will get appended at the end of the list of already added levels. You can change the order of the same by clicking the Move Up and Move Down link that is available beside each question. Satisfaction levels scales from good to bad, good at the top bad at the bottom. Moving up or down changes the satisfaction levels.

 

Edit a Satisfaction Level

 

To edit a Satisfaction level

  1. In the Satisfaction Levels tab, click the Edit link beside the satisfaction level that you wish to edit.
  2. In the satisfaction level pop-up window, edit the satisfaction level displayed in the text area.
  3. Click Save. The Define Survey page is refreshed to display the modifications made.

Delete a Satisfaction Level

  1. In the Satisfaction Levels tab, click the Delete link beside the satisfaction level that you wish to delete. A confirmation dialog pops up.
  2. Click OK to delete the satisfaction level.

Note: If you delete a satisfaction level from a survey or change its order, then it will have an impact on the survey results that have been collected previously.



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