E-mail the Support Rep
To e-mail a support rep
- Log in to the SupportCenter Plus application using your user
name and password.
- Click the Request tab in the header pane.
- Click the Title of the request from the requests list
page.
- In the View Request page, on the right-side Tasks
block, under Notify, click E-mail the Support Rep. This opens
the Mail to Support Rep form.
- Edit the Subject and Description of the e-mail.
- Click Attach a File button to add files as attachments
to the mail
- Click Send. An e-mail is sent to the support rep. To
send the information to more people, enter their e-mail IDs in the To
field or CC separated by comma.
A support rep can be notified when a new request is assigned or an already
existing request is reassigned to him/her.
SupportCenterPlus - Help Desk and Asset Management Software
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