Forward the Request

 

To forward a request

  1. Log in to the SupportCenter Plus application using your user name and password.
  2. Click the Request tab in the header pane.
  3. Click the Title of the request in the requests list page.
  4. In the View Request page, click Forward button just below the Request Description or Forward the Request link on the right-side Tasks block, under Notify. This opens the Forward Request form.

  5. Enter the e-mail ID of the person to whom you wish to forward the request in the To field. You can also mark a copy of the forward to others. To do this, enter their e-mail IDs in the CC field.
  6. Edit the Subject and Description of the e-mail.
  7. Click Attach a File button to add files as attachments to the mail.
  8. Click Send. An e-mail is sent to all those whose e-mail ID is mentioned in the To and CC field.


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