Picking up Requests
ManageEngine SupportCenter Plus provides the option of self-pick up of requests
that are received in the requests module. If there are unassigned requests in
the application, then the support reps can themselves pick up requests. This
increases the efficiency in the turnaround time of the IT help desk team as
the requests are assigned and answered sooner and waiting time of the request
till it is assigned is reduced.
To pick up requests
- Log in to SupportCenter Plus application using your user
name and password.
- Click the Requests tab in the header pane. The unassigned
requests will be in bold font.
- Select the check boxes against the row of the request which
you wish to pick up for yourself and click the Pick up button. The
selected request are assigned to you.
SupportCenterPlus - Help Desk and Asset Management Software
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