Configuring Products

 

The specific asset types are termed as products. For example, Dell Lattitude D600 is a product representing Dell Laptops. These products need to be added in the application so that they can be used while referencing from the various modules of the application, such as Inventory and Purchase. As and when a new product is added to your available choices for customers, you need to add it here. Also, if you do not wish to sell a specific product anymore, then it needs to be discarded from the list by deleting the details of the same.

 

To open the product configuration page

  1. Log in to the SupportCenter Plus application using the user name and password of an admin user.
  2. Click the Admin tab in the header pane.
  3. In the Helpdesk block, click the Products iconProducts Icon. The next page displays the available list of products. You can add, edit, or delete product.

Add Product

 

To add products

  1. In the Product List page, click Add New Product link available at the top right corner.
  2. In the Add Product form, enter the Product Name. This field cannot be blank.
  3. From the Product Type combo box choose the product type under which you wish to classify the product that you are adding.
  4. Enter the Part No. of the product.
  5. If you know the warranty period of the product, enter it in the Warranty Period by choosing the number of years and months from the combo box.
  6. Enter the Unit Price of the product in the field provided for the same.
  7. If required, add relevant Comments for the product.
  8. Click Save. A message is displayed and the product is added.

If you wish to add more than one product, instead of clicking Save, click Save and add new button. This would add the product and open the add product form for you to add more products. To get back to the product list page, click View List link at the top right corner of the Add Product form.

 

Edit Product

 

To edit the product information

  1. Click the edit iconbeside Product Name in the Product List page.
  2. In the Edit Product form, you can edit all the form fields mentioned in the add product procedure.
  3. Click Save. A message is displayed and the product is updated.

Even while editing the product information, if you wish to see the product list page, click the View List link at the top right corner of the Edit Product form. Also if you want to add a new product, then in the product details tab, click Save and add new button.

 

Delete Product

 

A product can be deleted only if it is not being referenced elsewhere. To delete a product

  1. Click the delete iconbeside the Product Name. A confirmation dialog is opened.
  2. Click OK to proceed with the deletion. If you do not wish to delete the product, click Cancel.


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