Viewing Requests based on Filters
ManageEngine SupportCenter Plus allows you to view the list of all your requests.
You can also apply various filters to this list and view only a specific group
of requests. To view the whole list of requests posted by you, click the Request
tab in the header pane. This lists all the open requests that you have submitted.
You can set the number of requests that you would like to view in a single page
- In the Requests list page, click the drop-down
box available as shown in the figure below:
- From the drop-down list, select the number of records that
should be displayed in a single page.
There are more filters which can be used as explained below.
My Open Requests
When you click the requests tab, this filter is selected by default and lists
all the request that are in the open status.
My Completed Requests
To view all your requests that have been attended to and closed
- Click the Requests tab in the header pane to open
the Requests list page.
- From the Filter drop-down
box, select My Completed Requests.
Alternatively,
- Log in to SupportCenter Plus application using your user
name and password.
- In the Home page, in the My Requests Summary dash
board, click Completed Requests.
My Pending Requests
To view all your pending requests
- Click the Requests tab in the header pane to open
the Requests list page.
- From the Filter drop-down
box, select My Pending Requests.
Alternatively, from the home page, when you click the Pending
Requests in the My Requests Summary dash board, you can view all
your pending requests.
My Requests On Hold
To view all your requests that are on hold
- Click the Requests tab in the header pane to open
the Requests list page.
- From the Filter drop-down
box, select My Requests On Hold.
All My Requests
To view all the requests irrespective of their status
- Click the Requests tab in the header pane. This opens
the Requests list page.
- From the Filter drop-down box, select All My Requests.
Alternatively,
- Log in to SupportCenter Plus application using your user
name and password.
- In the Home page, in the My Requests Summary
dash board, click All Requests.
SupportCenterPlus - Help Desk and Asset Management Software
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