Configuring Industry

 

The industry list is used to denote the type of industry to which your customer belongs to while adding the account information of the customer. To open the industry configuration page

  1. Login to the SupportCenter Plus application using the user name and password of an admin user.
  2. Click the Admin tab in the header pane.
  3. In the Helpdesk block, click the Industry icon Request Form Customizer Icon. The next page displays the list of industry types that are already available. You can add, edit, or delete the industries.

Add Industry

 

To add an industry

  1. In the Industry List page, click the Add New Industry link at the top right corner.
  2. In the Add Industry form, enter the Industry Name. This is a mandatory field.
  3. If you wish, you can enter the description for the industry type in the Description field.
  4. Click Save. The new industry type is added to the already existing list. At any point you wish to cancel the operation that you are performing, click Cancel.

If you want to add more than one industry, then instead of clicking Save, click Save and add new button. This adds the new industry and reopens the add industry form.

At any point, if you decide not to add the new industry, then click Cancel to get back to the industry list. Clicking the View List link on the top right corner of the add industry form will also take you to the industry list view.

 

Edit Industry

 

To edit an existing industry type

  1. In the Industry List page, click the edit iconEdit Iconbeside the industry name that you wish to edit.
  2. In the Edit Industry form, edit the fields you want to change.
  3. Click Save to save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.

Even while editing a industry, if you wish to add a new industry, then click Save and add new button instead of clicking Save button after making the changes.

 

Delete Industry

  1. In the Industry List page, click the delete iconbeside the industry name that you wish to delete. A confirmation dialog appears.
  2. Click OK to proceed with the deletion. If you do not want to delete the industry, then click Cancel.


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