Viewing Helpdesk Reports
To view helpdesk reports
- Log in to SupportCenter Plus using the user name and password
of an admin user.
- Click the Reports tab in the header pane. First, the
help desk reports are listed, followed by the survey reports.
- Click any of the helpdesk reports.
For all the helpdesk reports, you can choose the time period for which
the report can be generated. To choose the time period, follow the steps
given below:
- Click the report name to view the default report generated
for the current week.
- Once you enter into the
individual helpdesk report view, on the right side you will see a Time
Period block. By default, This Week is selected in the Choose
a time period combo box.
- From the Choose a time period combo box, select your
time period. The various options available are Today, This Week,
Last Week, This Month, and Ever Opened.
|
Note: For the summary reports, you
will not find the Ever Opened option in the time period combo box. |
If you do not want the predefined periods, then you can choose your
own custom period.
- In the Time Period block, click the calender icon
beside the From field under
Custom Period.
- Choose a start date from which the report needs to be generated.
- Similarly, choose an end date for the report in the To
field.
- Click Generate.
The report is generated for the custom period that you have chosen.
You can view the report either as a bar graph or as a pie chart. By
default, the report is displayed as a bar graph as shown below:

To view the report
as a pie chart, click the
icon. To view it
as a bar chart, click the
icon.
In
case of the time spent reports,
you can also select the requester / support rep / department / category
for which you wish to generate the report, depending on the report type.
This will give you the report for only the selected value.
SupportCenterPlus - Help Desk and Asset Management Software
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