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When you need a service from the IT help desk team, send a request to
the team. There are different modes of placing a request to the IT help
desk team, such as web-based form, e-mail notification, and phone call.
SupportCenter Plus provides options to log details of a request originating
in any of the above-mentioned forms.
To create a new request using the web-based form
You can create a request quickly using the Quick Create - New Request form. This form is available in the SupportCenter Plus home page and on the left menu in all the other pages. The Contact Name is already filled in with name of the contact who has logged in. Enter the Request Title and Description in this form and click Save. If you feel you want to add more details before submitting, then you can do so by clicking the Add more Details link beside the Save button.
In this block, your name and the workstation that has been associated with you are displayed. The Name is non-editable. From the Product drop-down list, select the product in which you are facing the issue. Selecting the product is not a mandatory requirement. Only if the issue is related to the product, you need to select it.
The Category drop-down box, in the
Task Details block, lists the categories
under which a request can be classified. Select the relevant category to which
your request can be grouped. You can also click the category chooser iconavailable beside the category
drop down list to choose the category.
The Priority drop-down box, in the Task Details block, lists the priority levels that can be assigned to a request. Choose the relevant priority level for your request from the list displayed. There may be other fields that are available in the new request form which you support team administrator would have added for getting more specific information. Do enter the relevant information in the fields provided.
Once you have assigned the category and priority for the request, describe the request in detail. The detailed request has two components to it, namely Title and Description. In the Title field, provide a relevant title to the request that will exactly summarize your request content. Then, provide a detailed description with any other associated details relevant to the request in the Description text box.
Add Attachments to the Request
Once you have done all the above, click the Add request button. The request is added to the list of requests and can be viewed from the request list view which can be invoked by clicking on the Request tab in the header pane.
There are different modes of creating a request. One of them is using the web-based form. To use the Web-based form, you must have login access to the SupportCenter application. If you do not have a login access to the application, then you can submit your request in either of the other two modes:
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