Searching Requests
ManageEngine SupportCenter Plus gives you an option to search for requests
using a keyword search. All requests that match the keyword that you have
provided in the search will be displayed.
To do a keyword search in requests
- Log in to SupportCenter Plus application using your user
name and password.
- On the left hand side web client, there is a Search
block as shown in the figure below:
In Search in drop-down box, select Requests. In the home
page and the requests module, this is selected by default.
- In the Enter Keyword
text field, type the search string that you wish search for in the requests.
- Click Go or press
the Enter key on your keyboard. All the requests that match the
search string are listed.
You can also do a column-wise search of the requests. To perform a column-wise
search
- Click the search icon
at the end of the request list view headers. This opens the search
field just below every column that is visible in the list view.
- Enter the search key in field under the column of your choice.
- Click Go. The search results matching the search string(s)
are displayed.
|
Note: The search would return the
results for any of the text fields of the request. You will not be able
to search for a request based on any of the date fields of the request. |
SupportCenterPlus - Help Desk and Asset Management Software
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