Picking up Requests

 

ManageEngine SupportCenter Plus provides the option of self-pick up of requests that are received in the requests module. If there are unassigned requests in the application, then the support reps can themselves pick up requests. This increases the efficiency in the turnaround time of the IT help desk team as the requests are assigned and answered sooner and waiting time of the request till it is assigned is reduced.

 

To pick up requests

  1. Log in to SupportCenter Plus application using your user name and password.
  2. Click the Requests tab in the header pane. The unassigned requests will be in bold font.
  3. Select the check boxes against the row of the request which you wish to pick up for yourself and click the Pick up button. The selected request are assigned to you.


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