Configuring Industry
The industry list is used to denote the type of industry to which your customer
belongs to while adding the account information of the customer. To open the
industry configuration page
- Login to the SupportCenter Plus application using the user
name and password of an admin user.
- Click the Admin tab in the header pane.
- In the Helpdesk block, click the Industry icon
. The next page displays the list of industry types that
are already available. You can add, edit, or delete the industries.
Add Industry
To add an industry
- In the Industry List page, click the Add New Industry
link at the top right corner.
- In the Add Industry form, enter the Industry Name.
This is a mandatory field.
- If you wish, you can enter the description for the industry type in the
Description field.
- Click Save. The new industry type is added to the
already existing list. At any point you wish to cancel the operation that
you are performing, click Cancel.
If you want to add more than one industry, then instead of clicking Save, click
Save and add new button. This adds the new industry and reopens the add
industry form.
At any point, if you decide not to add the new industry, then click Cancel
to get back to the industry list. Clicking the View List link on the
top right corner of the add industry form will also take you to the industry
list view.
Edit Industry
To edit an existing industry type
- In the Industry List page, click the edit icon
beside the industry name that you wish
to edit.
- In the Edit Industry form, edit the fields you want
to change.
- Click Save to save the changes. At any point, if you
wish to cancel the operation that you are performing, click Cancel.
Even while editing a industry, if you wish to add a new industry, then click
Save and add new button instead of clicking Save button after making
the changes.
Delete Industry
- In the Industry List page, click the delete icon
beside the industry name that you wish
to delete. A confirmation dialog appears.
- Click OK to proceed with the deletion. If you do not
want to delete the industry, then click Cancel.
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