Accounts

 

The main objective of the customer support team would be to keep track of the various customer related information and keep it up-to-date. SupportCenter Plus allows you to add your customer accounts and their contact information, update and track them periodically. The account information gives you details on the customer's organization and purchase details. This will give you details about the purchases that the company has made and the kind of support that needs to be provided for them. You can add, edit, or remove the accounts in the SupportCenter Plus application and associate the level of support to be provided to the specific organization. The type of support helps your customer support team to prioritize the requests received from various customers and respond to them based on the priority associated to the requests.

 

You can add, edit, and delete accounts. Once you add an account, you can add, edit, and delete contact to this account. You can also associate products to this account to keep track on the products that are purchased by the customer. To know more on how to add, edit, and delete contacts, please refer to the Contacts topic.

 

Note: You will be able to add, edit, or delete accounts based on the permissions provided by the SupportCenter Plus administrator.

 



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