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SupportCenter Plus displays the mail transactions happening between the support rep handling a request and the contact, as conversations. The conversations are listed one below the other in the ascending order of the time when the notification (response) was sent (received). You can choose to Expand all or Collapse all conversations.
To view all the conversation details, click the Expand all link in the top right corner of this block. If the conversations / threads are in the expanded view, then the Expand all link is replaced with the Collapse all link. Clicking this will collapse all the conversations.
You can choose to split any of the conversations into a new request.
To split the conversation as a new request
This splits the conversation into a new request.
You can delete a specific conversation. To delete a conversation
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