Configuring Notification Rules
ManageEngine SupportCenter Plus allows you send notifications to contacts and
support reps. The notifications can be of two types: e-mail and SMS. These notification
modes can be set across various options of the requests. There may be some default
actions that you might want to perform when the state of any item changes. These
default configurations can also be defined. To set the notification rules and
the message template:
- Login to the SupportCenter Plus application using the user
name and password of an admin user.
- Click the Admin tab in the header pane.
- In the Helpdesk block, click the Notification Rules
icon
. The resulting page
is as below:
- To enable or disable any of the notification rules, select
or deselect the check box beside each of the rules.
- You can also choose the support rep(s) who need to be notified
when a new request is created. For this, click Choose button. The list
of support reps is displayed in a pop-up window.
- Select the support reps. For multiple selections, press Shift
or Ctrl key and then select the support reps.
- Click OK. The selected support reps get listed in the
text box beside the Choose support rep(s) button.
You can customize the message template for each of the notifications.
For this
- Click Customize Template link available beside the
notification for which you wish to modify the content that is being sent.
The resulting page is as below:

- You can change the subject and the message content by typing
the text of your choice and also adding other variables that you wish to display
as a part of the subject or message content. To add more variables, just click
the corresponding variable from the list box beside the respective field.
SupportCenterPlus - Help Desk and Asset Management Software
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