System Log Viewer
You can view the error logs generated by the SupportCenter Plus application
online.
To view the error logs
- Log in to the SupportCenter Plus application using your user
name and password. If you have the permissions to view the support information,
you will see a Support tab in the header.
- Click the Support tab in the header pane.
- Click the System Log Viewer link available in the
Support page.
To view the individual error details
- In the Error Log list view page, click the hyperlinked
Error Message. An error log window with the details of the error is
opened.
- The Error Message field contains the complete error
message.
- The Module field indicates the module in which the
error occurred.
- The Occurred At field indicates the date and time
when the error occurred.
- If the probable cause of the error is known, then the cause
is displayed in the Probable Cause field.
- The Performed By field indicates the origin of the
error. For example, if it is a system-generated error, then the Performed
By field contains System as its value.
- Click Close after viewing the details of the error
message.
None of these fields are editable. You can also search for a specific
error log details with the help of the Search
in feature.
To search for error logs
- In the left menu, the search block is found at the bottom.
If you are in the Error Log list view page, then by default, the System
Log option is chosen in the Search in combo box. If not, then choose
System Log.
- In the Enter Keyword text field, enter the search
string.
- Press Enter on your keyboard or click Go. The
search results will display all the error logs that match the search string.
- Click the error log of your choice to view the same.
You can delete these error logs.
To delete individual error logs
- In the Error Log list view, select check boxes beside
the Error Messages that you wish to delete.
- Click Delete.
If you want to delete all the existing error messages, then click the
Delete All button.
SupportCenterPlus - Help Desk and Asset Management Software
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