Editing a Solution

 

To edit a specific solution

  1. Login to SupportCenter Plus with your user name and password.
  2. Click the Solutions tab in the header pane. The solutions home page has the topics listed in the top band, Most Popular Solutions, and Most Recent Solutions just below it. The most popular solutions block lists the solutions with the most number of views in the descending order, that is, the most popular solution on top. The most recent solutions block lists the solutions that have been added recently with the most recent appearing on the top.
  3. Click the topic, from the list of the topics, in which the solution you wish to edit is available. All the solutions available under that topic are listed.
  4. Click the Edit link available beside the solution title name or open the solution by clicking the title and click the Edit link available at the top right corner, just below the topic listing in the solution description page.
  5. In the Edit Solutions page, make the necessary modifications. The title, contents, and the topic under which you wish to place the solution are mandatory fields. You can also add more attachments or delete existing ones.
  6. Click Save. If you want to drop the modifications made, click Reset. If you do not want to save the changes and get back to the solutions listing, click Cancel.

Alternatively, to open the solution that you wish to edit, type the solution title in the keyword field of the search block and click Go or press the Enter key. The solutions matching the search string will be listed, from which you can choose the solution and edit the same.



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