Viewing Survey Results

 

Once the contact completes the survey, the administrator and the contact who took the survey can view the survey results.

 

To view the survey results

  1. Log in to the SupportCenter Plus application using the user name and password of a SupportCenter Plus administrator.
  2. Click the Requests tab.
  3. In the Requests list view select the Closed Requests or My Closed Requests filter.
  4. Click the request Title for which you wish to see the survey results.
  5. Click View Survey Results link available under the Tasks block. The survey results opens in a pop-up window.
  6. Once you have viewed the results, click the Close button.

Note:

  1. The View Survey Results link appears only if the contact has completed taking the survey. Else this link will not be present.
  2. Once the survey is submitted, the responses cannot be changed.

 



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