Adding Notes

 

After posting a request, if you want to add additional information about the request, use Add Notes.

 

To add a note to a request

  1. Log in to the ServiceDesk Plus application using your user name and password.
  2. Click the Request tab in the header pane.
  3. Click the Title of the request to which you would like to add a note.
  4. In the View Request page, on the right side Tasks block, click the Add Notes link. The Add Notes pop-up window is displayed as below:
  5. Enter your content in the text box below the Request ID.
  6. If you wish to notify the support rep in-charge of your request about the addition of the note, then select the check box E-mail the support rep for notes addition.
  7. Click Add Note. The note is added at the bottom of the request along with a date and time stamp. Your name is also displayed.

You can add any number of notes to a request. The notes added to a request will be displayed at the bottom of the request in the View Request page in the descending order, that is, the recently added note will be displayed first.

 

Note: You will not be able to delete any of the notes in a request even though you have added them. Only support reps can delete the notes added to a request.

 



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