Viewing Contact Details

 

When attending to a request, you may want to get in touch with the contact to get additional information. To view the contact's details

  1. Log in to the SupportCenter Plus application using your user name and password.
  2. Click the Request tab in the header pane.
  3. Click the Title of a request.
  4. The View Request page opens. In the Contact Details block, click the Contact Name link. View Contact Details pops up where you can view details, such as name, designation, employee ID, department to which the requester belongs, e-mail ID, and phone and mobile numbers. Alternatively, you can also click the View Contact Details link available in the tasks block on the right side.
  5. Once you have finished viewing the details, click the Close link available at the top right corner of the pop-up.


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