Deleting Requests

 

You may receive lots of mails of which some may not qualify as requests at all and hence need to be removed from the SupportCenter Plus application completely. In such cases, you can delete those individual requests in the view request page or select a group of requests in the list view page and delete them together.

 

To delete individual requests

  1. Log in to the SupportCenter Plus application using your user name and password.
  2. Click the Request tab in the header pane.
  3. Click the Title of the request that you want to delete in the requests list view page.
  4. In the View Request page, on the right-side Tasks block, under the Actions, click the Delete this Request link. A confirmation dialog pops up.
  5. Click OK to proceed deleting. Click Cancel to abort deletion.

To delete more than one request at a time

  1. In the requests list view page, select the check boxes in the row of the request that you wish to delete.
  2. Click the Delete button. A confirmation dialog pops up.
  3. Click OK to proceed deleting. Click Cancel to abort deletion.


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