Adding Notes

 

When you would like to add some additional information including technical information to a particular request based on your observations, you can use Add Notes. You can also use notes to update the status of the request.

 

To add a note to a request

  1. Log in to the SupportCenter Plus application using your user name and password.
  2. Click the Request tab in the header pane.
  3. Click the Title of the request to which you would like to add a note.
  4. Click the Add Notes link under the Tasks block. The Add Notes pop-up window is displayed as below:
  5. Enter your content in the text box below the Request ID.
  6. If you want the note to be visible to the contact who posted the request, then select the check box Show this notes to Contact also.
  7. If you want to notify the support rep about the addition of the note, then select the check box, E-mail the support rep for notes addition.
  8. Click the Add Note button. The note is added at the bottom of the request along with a date and time stamp. The name of the person who added the note is also displayed.

You can add any number of notes to a request. The added notes will be displayed in the descending order with recently added note first. You cannot edit or delete the notes that have been added.



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