Editing a Contact

 

To edit contact information

  1. Log in to the SupportCenter Plus application with your user name and password.
  2. Click the Contacts tab in the header pane.
  3. Click edit iconbutton to open the contact in the editable mode. Alternatively, you can click the Name of the contact in the All Contacts view and then click Edit Contact button.
  4. You can edit all the fields available in the Edit Contact form, including the Login Name.
  5. Click Update.

To reset the password of the contact

  1. Click the Reset Password link available beside the Password field in the Edit Contact form. The Reset Password dialog pops up.
  2. Enter the password in the New Password field.
  3. Click Reset Password. The pop-up refreshes with a success message.
  4. To close the pop-up, click the Close link available in the top right corner of the pop-up window.

Note: To intimate the change of password to the requester automatically once you have reset the password, you need to enable the Notify Contact on Self-service login info option in the Notifications Rules under Admin tab.

 



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