Configuring Support Plan
The support plan will be used to indicate the level of support that is being
paid for by the customer. For example, let us say a phone and e-mail support
combination is available and is named as Gold Support, while Silver Support
would just have e-mail support to the customer. Similarly you can define your
own combinations or provide your own descriptions for what each of the support
plan means for your organization. To open the support plan configuration page
- Login to the SupportCenter Plus application using the user
name and password of an admin user.
- Click the Admin tab in the header pane.
- In the Helpdesk block, click the Support Plan
icon
. The next page displays the list of support plans that are
already available. You can add, edit, and delete support plans as per your
need.
Add Support Plan
To add a support plan
- In the Support Plan List page, click the Add New
Support Plan link at the top right corner.
- In the Add Support Plan form, enter the Support
Plan Name. This is a mandatory field.
- If you wish, you can enter the description for the support plan also
in the Description field.
- Click Save. The new support plan is added to the already
existing list. At any point you wish to cancel the operation that you are
performing, click Cancel.
If you want to add more than one support plan, then instead of clicking Save,
click Save and add new button. This adds the new support plan and reopens
the add support plan form.
At any point, if you decide not to add the new support plan, then click Cancel
to get back to the support plan list. Clicking the View List link on
the top right corner of the add support plan form will also take you to the
support plan list view.
Edit Support Plan
To edit an existing support plan
- In the Support Plan List page, click the edit icon
beside the support plan name that you
wish to edit.
- In the Edit Support Plan form, edit the fields you
want to change.
- Click Save to save the changes. At any point, if you
wish to cancel the operation that you are performing, click Cancel.
Even while editing a support plan, if you wish to add a new support plan, then
click Save and add new button instead of clicking Save button after making
the changes.
Delete Support Plan
- In the Support Plan List page, click the delete icon
beside the support plan name that you
wish to delete. A confirmation dialog appears.
- Click OK to proceed with the deletion. If you do not
want to delete the support plan, then click Cancel.
SupportCenterPlus - Help Desk and Asset Management Software
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