Unassigning a Support Rep from a Request
Each request will be owned by a support rep, who would be responsible
for handling the request till it is closed. You can unassign a request
from the request and move it back to unassigned status.
To unassign a support rep
- Log in to the SupportCenter Plus application using your user
name and password.
- Click the Request tab in the header pane. This opens
the Requests list.
- Click the Title of the request for which you have
to unassign a support rep.
- The View Request
page lists the Tasks that can be
performed on the requests. Here click the Assign Support Rep link.
Alternatively, you can also click the Change hyperlink available
beside the support rep name in Support Rep field of the request. This
opens Select Support Rep pop-up window, with a text box listing all
the support reps in the IT help desk team as shown below.
- Now select the NONE and click Assign. The request
will be unassigned. If you do not wish to unassign the support rep then you
can just close the pop-up by clicking Cancel.
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