Adding Notes
After posting a request, if you want to add additional information about
the request, use Add Notes.
To add a note to a request
- Log in to the ServiceDesk Plus application using your user
name and password.
- Click the Request tab in the header pane.
- Click the Title of the request to which you would
like to add a note.
- In the View Request page, on the right side
Tasks block, click the Add Notes link. The Add Notes
pop-up window is displayed as below:
- Enter your content in the text box below the Request ID.
- If you wish to notify the support rep in-charge of your request
about the addition of the note, then select the check box E-mail
the support rep for notes addition.
- Click Add Note. The note is added at the bottom of
the request along with a date and time stamp. Your name is also displayed.
You can add any number of notes to a request. The notes added to a request
will be displayed at the bottom of the request in the View Request
page in the descending order, that is, the recently added note will be
displayed first.
|
Note: You will not be able to delete
any of the notes in a request even though you have added them. Only support reps
can delete the notes added to a request. |
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