Unassigning a Support Rep from a Request

 

Each request will be owned by a support rep, who would be responsible for handling the request till it is closed. You can unassign a request from the request and move it back to unassigned status.

 

To unassign a support rep

  1. Log in to the SupportCenter Plus application using your user name and password.
  2. Click the Request tab in the header pane. This opens the Requests list.
  3. Click the Title of the request for which you have to unassign a support rep.
  4. The View Request page lists the Tasks that can be performed on the requests. Here click the Assign Support Rep link. Alternatively, you can also click the Change hyperlink available beside the support rep name in Support Rep field of the request. This opens Select Support Rep pop-up window, with a text box listing all the support reps in the IT help desk team as shown below.
  5. Now select the NONE and click Assign. The request will be unassigned. If you do not wish to unassign the support rep then you can just close the pop-up by clicking Cancel.


SupportCenterPlus - Help Desk and Asset Management Software
Copyright © 2005, AdventNet Inc. All Rights Reserved.