Viewing Request Resolution
When the customer support team resolves a request, they can add the resolution
for the request. If a resolution is added for the request, you can view
it by following these steps:
- Log in to the SupportCenter Plus application using your user
name and password.
- Click the Requests tab in the header pane.
- Click the Title of the request for which you want
to know the resolution.
- In the View Request page, click the Resolution
tab in the center pane.
- The request header is retained as is from the request view.
Just below that you will find the resolution for the request, if it had been
added by the support rep who attended to the request. Or else, a message stating
that No Resolution Available is displayed. The resolution has
information of who created it, creation date and time, resolution title, and
detailed description.
SupportCenterPlus - Help Desk and Asset Management Software
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