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When a contact is completely satisfied that his/her request has been completely attended to and the reported problem has been solved, the request can be closed.
To close a request
Alternatively, change the status field to Closed while the request
is in editable mode.
You can reopen a request from the closed state. To do this, open the closed
request that you wish to reopen in the editable mode and change the status field
from Closed to Open. The completed date is removed once the request
is reopened. When this request is finally closed, the completed date
is updated and the Time taken to close is recalculated taking the reopened
period into account.
To close more than one request at a time
To view the closed requests
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