E-mail the Support Rep

 

To e-mail a support rep

  1. Log in to the SupportCenter Plus application using your user name and password.
  2. Click the Request tab in the header pane.
  3. Click the Title of the request from the requests list page.
  4. In the View Request page, on the right-side Tasks block, under Notify, click E-mail the Support Rep. This opens the Mail to Support Rep form.
    Notify Support Rep pop-up
  5. Edit the Subject and Description of the e-mail.
  6. Click Attach a File button to add files as attachments to the mail
  7. Click Send. An e-mail is sent to the support rep. To send the information to more people, enter their e-mail IDs in the To field or CC separated by comma.

A support rep can be notified when a new request is assigned or an already existing request is reassigned to him/her.



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