Support Team Availability

 

In SupportCenter Plus support reps can choose to change their status to IN/OUT based on their availability. In the support rep login, just below the Log out link, the IN - OUT button is available. Clicking this will toggle the status between IN and OUT. If the administrator provide view privilages for contacts to view the support reps IN-OUT status, then this is the status that will be visible for the contacts in their login. The Support Team tab in the login home page, will give the availability status of all the support reps who are part of the helpdesk team.

 

Alternatively, the support rep status can also be changed as below:

  1. Login to the SupportCenter application using your user name and password or the administrator user name and password.
  2. Click Support Team tab in the Login home dashboard.
  3. Click the IN-OUT button available just below the support rep photo to toggle the status between IN and OUT.

You can also add/change the photo that is displayed beside your details. To change the display photo

  1. Click Change Image link in your profile block. The Change Image dialog pops up.
  2. Click the Browse button and choose the image file that you wish to display beside your profile.
  3. Click Import.

The photo that you have chosen will be displayed in the photo block of your profile.



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