Login Index Page

 

The login page of all users of SupportCenter Plus has various useful information displayed that enables an administrator, a support rep , or a contact to take necessary action. The following are available in login home page, based on the login credentials of the user:

  1. Dashboard that displays the request summary. In the contact login, the dashboard displays the number of open requests raised by them, closed requests raised by them, and all requests they have raised.
  2. Tracking your tasks using the My Tasks section.
  3. Add, Edit, or Delete Announcements that can be displayed for all users of SupportCenter Plus or only to the support reps.
  4. Global view providing request related graphs and information.
  5. License Expiry alert and prompt for registering SupportCenter Plus.

License Expiry Alert

 

Just below the header tabs the license expiry alert will be displayed. This provides details, such as the number of days the existing license is valid, the date by which the license has to be renewed, sales contact email ID, link to apply the upgraded license, and a combo box where you can set the number of days after which you want this reminder to be displayed. Once you choose the number of days from the combo box and click OK, the reminder will disappear and will again be displayed after the specified time frame.

 

If you do not want to choose the number of days and want the reminder to be available every time you login, then clicking Hide link at the top left corner of the license expiry alert box will temporarily hide the alert box.

 

To register SupportCenter Plus, you can just click the link click here to apply in the license alert box. This opens the license upgrade window. To apply the license, refer to the topic Registering SupportCenter Plus.



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