Importing Contacts from CSV File

 

You can also add contacts by importing then from CSV files. To import contacts from CSV file

  1. Log in to the SupportCenter Plus application with your user name and password.
  2. Click the Contacts tab in the header pane.

Step 1: Upload CSV file

Step 2: Map Columns

    1. The CSV column names are populated in the select boxes beside each label. Map the application contact fields with the field names from the CSV file.
    2. Click Next.

Step 3: Import

    1. Click Import Now button. The values from the CSV file will be imported to the contact details. Once the import is complete, the data on how many records were added, how many overwritten, and how many failed to import will be displayed in the pop-up.

If at any point you wish to stop importing from the CSV file, click the Exit button.

 

Warning: Login name column will be the identifier for contacts. No two contacts can have the same login name. Hence the existence of a contact will be checked based on the login name value.

 

So if by mistake there was any mismatch of fields during mapping, and a new import of CSV is performed, the records will be updated based on the login name value. If there were any records that did not have any login name at all or there was mismatch in the login name itself, then duplicate entries will be created. In these cases, delete such entries from the contact list and import again or manually edit the information available.

 



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