Configuring Priority
Priority of a request defines the intensity or importance of the request.
To open the request priority configuration page
- Login to the SupportCenter Plus application using the user
name and password of an admin user.
- Click the Admin tab in the header pane.
- In the Helpdesk block, click the Request Form Customizer
icon
. The next page displays the list of request form attributes
that can be customized on the left menu and the category list page.
- Click Priority from the left menu. The next page displays
the available list of priorities. You can add, edit, or delete the request
priorities.
Add Priority
To add a request priority
- In the Priority List page, click the Add New Priority
link at the top right corner.
- In the Add Priority form, enter the Priority Name
and Priority Order. These two are mandatory fields and cannot have
duplicate values. If you wish, you can enter the priority Description
also.
- Click Save. The new priority is added to the already
existing list. At any point you wish to cancel the operation that you are
performing, click Cancel.
If you want to add more than one priority, then instead of clicking Save, click
Save and add new button. This adds the new priority and reopens the add
priority form.
At any point, if you decide not to add the new priority, then click Cancel
to get back to the priority list. Clicking the View List link on
the top right corner of the add priority form will also take you to the
priority list view.
Edit Priority
To edit an existing priority
- In the Priority List page, click the edit icon
beside the priority name that you wish
to edit.
- In the Edit Priority form, edit the fields you want
to change.
- Click Save to save the changes. At any point, if you
wish to cancel the operation that you are performing, click Cancel.
Even while editing a priority, if you wish to add a new priority, then
click Save and add new button instead of clicking Save button after
making the changes.
Delete Priority
- In the Priority List page, click the delete icon
beside the priority name that you wish
to delete. A confirmation dialog appears.
- Click OK to proceed with the deletion. If you do not
want to delete the priority, then click Cancel.
SupportCenterPlus - Help Desk and Asset Management Software
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