Installation and Getting Started
In Windows
Follow the steps given below to install and set up the ManageEngine SupportCenter
Plus application:
- Download the AdventNet_ManageEngine_SupportCenter_Plus_5_Windows.exe
file.
- Click the exe file to start the installation. The SupportCenter
Plus installation wizard appears. Follow the instructions given in the wizard
to successfully set up SupportCenter Plus.
- On accepting the license agreement, the installation wizard
provides you with an option to choose between Trial Edition and Free Edition
of the SupportCenter Plus application. Free Edition never expires but is restricted
to a single support rep login. The Trial Edition is valid only for 30 days
and provides two support rep login. There are no other restrictions. Choose
the appropriate edition for your need and click Next.
- The next step is choosing the installation directory. By
default, the application is installed in C:\AdventNet\ME\SupportCenter
directory. If you want to change the installation directory, then, click the
Browse button beside the directory path.
|
Warning: The installation directory or its parent directories
must not have any space character in its name. |
- From the file chooser window, choose the directory of your
choice and click Next.
- Enter the port number that has to be used to run the web
server. The default port number provided is 8080. If you already have
any application running in that port, then enter the number of the port that
is free and can be used by the web server to run the SupportCenter Plus application
server.
- Click Next.
- To install SupportCenter as a Windows service, choose the
check box Install SupportCenter as service. By default, this is selected.
You need to deselect it if you do not want it to start as a service.
- Click Next.
- Provide a name that needs to appear in the Programs folder.
By default, it is AdventNet ManageEngine SupportCenter.
- Click Next. The application is installed.
- On successful installation, the Registration for Technical
Support form is displayed. This is an optional form and this enables you
to register for technical assistance. By registering, it helps the technical
support team to be better informed about your organization and its specific
needs and hence provide a more focused support. Enter the details such as
Name, contact E-mail ID, Phone Number (helps in making
calls for immediate support), Company Name, and Country.
- Click Next. The following screen is displayed.

When you choose to start the SupportCenter Service, the SupportCenter Server
is started automatically and the client window opens. If you do not wish to
view the readme file or start SupportCenter as a windows service, de-select
the options provided.
- Click Finish to complete the installation.
If you had followed the instructions in the wizard and installed the application
with the default settings suggested by the wizard, the ManageEngine SupportCenter
Plus program group is created in the Start menu. Also, the SupportCenter
server will be started and the client window opens with the login page. Enter
the user name and password to log in to the application.
To manually start the SupportCenter Plus application
- Click Start -> Programs -> AdventNet ManageEngine
SupportCenter -> SupportCenter Server to start the web server. This
takes approximately 2 minutes in a Windows XP, 512 MB RAM, and 1.0 GHZ processor.
Generally, the server is started and the web client is also launched in the
default browser.
- If the web client is not launched automatically, then click
Start -> Programs -> AdventNet ManageEngine SupportCenter -> SupportCenter
Web Client to start the web client. The application opens the login page
in your default web browser.
- Enter your user name "administrator" and
password "administrator" to log in to SupportCenter Plus.
As soon as you log in the configuration wizard home page is displayed.
Follow the instructions provided in the wizard and click the Next button.
To configure your application settings, refer to the Configurations
section.
To shut down the SupportCenter Plus application
- Click Start -> Programs -> AdventNet ManageEngine
SupportCenter -> Shutdown SupportCenter. A confirmation message is
displayed.
- Click OK to proceed
with the shut down.
Alternatively, you can also right-click on the system tray icon
and choose Shut down Server. A confirmation message is displayed;
click OK to shut down SupportCenter Plus.
To reinitialize the server
- Go to <SupportCenter>\bin directory.
- Execute reinitializeDB.bat to reinitialize the server.
Please note that all the data in the server will be lost when you reinitialize.
In Linux
Follow the steps given below to install and setup the ManageEngine SupportCenter
Plus application:
- Download the AdventNet_ManageEngine_SupportCenter_Plus_5_Linux.bin
file.
- Execute the .bin as given below, at your command prompt:
./AdventNet_ManageEngine_SupportCenter_Plus_5_Linux.bin
|
Note: You need to have execute permissions for executing the
.bin type files. |
The installation wizard is opened and the you will be guided through
the installation process.
- Click Next and follow the steps given in the installation
wizard.
- The second screen displays the License Agreement. You need
to accept the license agreement to proceed with the installation. So, select
the radio button accepting the license agreement.
- Click Next.
- On accepting the license agreement, the installation wizard
provides you with an option to choose between Trial Edition and Free Edition
of the SupportCenter Plus application. Free Edition never expires but is restricted
to a single support rep login. The Trial Edition is valid only for 30 days
and provides two support rep login. There are no other restrictions. Choose
the appropriate edition for your need and click Next.
- The next step is choosing the installation directory. By
default, the application is installed in home/<user>/AdventNet/ME/SupportCenter
directory. If you want to change the installation directory, then, click the
Browse button beside the directory path.
- From the file chooser window, choose the directory of your
choice and click Next.
- Enter the port number that has to be used to run the web
server. The default port number provided is 8080. If you already have
any application running in that port, then enter the number of the port that
is free and can be used by the web server to run the SupportCenter Plus application
server and click Next.
|
Warning: If you wish to provide a port number lesser than
1024 as the web server port, then you need to be the super-user of the
system to successfully install and run SupportCenter Plus application.
|
- The details that you have provided till now will be displayed
as below for your confirmation:
Details of Installation
Installation Directory: home/<user>/AdventNet/ME/SupportCenter
Product Size
: 72.6 MB.
If the displayed information is correct, then click the Next button,
or else click the Back button and make the necessary changes and proceed
with the installation.
- After you confirm the above details, the application is installed.
On successful installation, the following screen is displayed.
If you do not wish to view the Readme file, de-select the check box.
- Click Finish to complete the installation.
To manually start the SupportCenter Plus application
- Go to the <SupportCenter Plus>/bin directory
and execute the run.sh file as given below:
$ sh run.sh
- To start the web client, open a web browser and type the
following in the address field:
http://localhost:8080
Here, you need to replace the localhost with the corresponding server name
where the SupportCenter Plus web server is running and the port number 8080
should be replaced with the actual port where the server is running. The application
opens the login page in your default web browser.
- Enter your user name "administrator" and
password "administrator" to log in to SupportCenter Plus.
As soon as you login the configuration wizard home page is displayed.
Follow the instructions provided in the wizard and click the Next button.
To configure your application settings, refer to the Configurations
section.
To shutdown the SupportCenter Plus application, execute shutdown.sh
file from the bin directory as below:
sh shutdown.sh -S
To reinitialize the server
- Go to <SupportCenter Plus>/bin directory.
- Execute reinitializeDB.sh to reinitialize the server.
Please note that all the data in the server will be lost when you reinitialize.
SupportCenterPlus - Help Desk and Asset Management Software
Copyright © 2005, AdventNet Inc. All Rights Reserved.