Configuring Request Settings
You can set the default values for each of the configuration parameters available
in SupportCenter Plus application for the SupportCenter Plus request form. These
default configurations, once set, will be reflected in the new request form
as default values. The contact can change the values while submitting the
request. These settings can be changed/modified any time. To configure the request
settings
- Login to the SupportCenter Plus application using the user
name and password of an admin user.
- Click the Admin tab in the header pane.
- In the Helpdesk block, click the Request Form Customizer
icon
. The next page displays the list of request form attributes
that can be customized on the left menu and the category list page.
- Click Request Default Values from the left menu. The
Request Default Values page is displayed. You can set the default values
for the request category, level, mode, and priority.
- From the Default Category combo box select the default
category value which you wish to set for every new request. Similarly, choose
the values of your choice from each of the combo boxes for the default request
level, mode, and priority.
- Click Save. This saves the request default settings.
SupportCenterPlus - Help Desk and Asset Management Software
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