Searching Solutions

 

From the request, you can search for solutions that might help you solve the issue described in the request.

 

To search for solutions

  1. Log in to SupportCenter Plus using your user name and password.
  2. Click the Requests tab in the header pane.
  3. Click the request Title for which you need to look up the solution.
  4. In the View Request page, click the Resolution tab.
  5. Click the link Look up for resolution from solutions database. Alternatively, you can also click the Search Solutions link in the Tasks block on the right side.
  6. In the Search Solutions page, provide a search string in the Search field and click Search or press Enter. The solutions that match the search string are displayed.


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