User Management

 

For making the SupportCenter Plus available and usable for all your customers, you need to add contacts and support reps, and define their roles. This enables the contacts to log in to the Self-Service Portal to check the status of the issues reported by them, submit requests, and search the knowledge base online. The added support reps can log in to the SupportCenter Plus application and pick up requests, review and resolve requests assigned to them, add solution articles, and so on. The user management configurations allow you to add contacts, support reps, define roles, and login access permissions.

 

The various user management configurations that you can perform are

  1. Configuring additional fields for the new contact form
  2. Configuring support reps and their roles
  3. Configuring additional fields for the new support rep form
  4. Configuring additional fields for the new customer form
  5. Defining Roles

To access the user management related configurations

  1. Log in to the SupportCenter Plus application using the user name and password of a SupportCenter Plus administrator.
  2. Click the Admin tab in the header pane. The Users block is below the Asset Management block.


SupportCenterPlus - Help Desk and Asset Management Software
Copyright © 2005, AdventNet Inc. All Rights Reserved.