Viewing a Request
Follow the steps given below to view a request available in the SupportCenter
Plus Request module:
- Log in to the SupportCenter Plus application using your user
name and password.
- Click the Request tab in the header pane. The next
page lists all the Open requests available in the SupportCenter Plus
application. If there are any requests that have not been assigned any support rep
then they will appear in bold font.
- Click the Title of the request that you want to view.
This opens the View Request page.
- The request header has the request ID, category of the request,
level, its status, and priority. Then the contact name, due date, request
summary, and request description are displayed. Below this, the request details
containing mode of request, support rep attending to the request, created date,
and due date are displayed. Finally, the contact details are displayed below
the request details block. If there are any attachments to request, click
on the file that is attached to view the same.
- Click the Resolution tab to view the resolution for
the request.
- To view the history of the request, click the History
tab.
All the replies that have been sent to you will displayed under the conversation
block of the request tab.
The Created Date field displays the time when you created the
request. Based on the priority of the request, the Due Date is
calculated and is displayed beside the Created Date in the request
details block. If you have received any response for the request, then
you will see the Responded Date also in the view request page.
The Notes added to the request
are appended below Task Details.
The notes are displayed in the descending order, with the recently added
note displayed first.
SupportCenterPlus - Help Desk and Asset Management Software
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