Configuring Request Settings

 

You can set the default values for each of the configuration parameters available in SupportCenter Plus application for the SupportCenter Plus request form. These default configurations, once set, will be reflected in the new request form as default values. The contact can change the values while submitting the request. These settings can be changed/modified any time. To configure the request settings

  1. Login to the SupportCenter Plus application using the user name and password of an admin user.
  2. Click the Admin tab in the header pane.
  3. In the Helpdesk block, click the Request Form Customizer icon Request Form Customizer Icon. The next page displays the list of request form attributes that can be customized on the left menu and the category list page.
  4. Click Request Default Values from the left menu. The Request Default Values page is displayed. You can set the default values for the request category, level, mode, and priority.
  5. From the Default Category combo box select the default category value which you wish to set for every new request. Similarly, choose the values of your choice from each of the combo boxes for the default request level, mode, and priority.
  6. Click Save. This saves the request default settings.


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