Adding Follow-Up Task

 

When you would like to add follow up on a specific request, you can use Add Follow-up Tasks.

 

To add a follow-up task for a request

  1. Log in to the SupportCenter Plus application using your user name and password.
  2. Click the Request tab in the header pane.
  3. Click the Title of the request to which you would like to add a follow-up task.
  4. Click the Add follow-up task link under the Tasks block. The Tasks pop-up window is displayed as below:
  5. To change the date, click the calender iconbeside the date field and choose the date of your choice.
  6. From the time combo box, choose the time at which the task is scheduled. The values in the combo box are available in a gap of 30 min time interval.

  7. Enter the Task Summary if you need more information other than what is already displayed.

  8. Click Add. The new follow-up task is added and is listed along with the already existing tasks in the ascending order based on date and time.

You can add any number of follow-up tasks for a request. The added task will be displayed in the My Tasks in your login home. You can edit the task as per your need. Refer to the section Tracking My Tasks for more information on this.



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