Configuring the Operational Hours

 

You can set the operational hours of your organization. The operational hours that you configure is used while calculating the request due by date and time. To set the organization's operational hours

  1. Login to the SupportCenter Plus application using the user name and password of an admin user.
  2. Click the Admin tab in the header pane.
  3. In the Helpdesk block, click the Operational Hours iconOperational Hours Icon. The Operational Hours form is displayed.
    Edit Operational Hours Form
  4. In the above form, set the Start Time and End Time. This specifies the working hours of your organization. If your organization works 24 hours, then select the Round the clock Operational hours (24 hours) radio button.
  5. Now, select the days that your organization works by selecting the check boxes provided beside the days of the week.
  6. Click Save. At any point if you wish not to modify the operational hours, then click Reset.

If you have already set the operational hours and now you wish to modify the same, you still need to follow the same procedure as specified above. But in this case, when you click Operational Hours from the Admin Home page, it will open the Operational Hours form with the details that have been set earlier. You can make the necessary modifications and then click on Save.



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