Back up and Restore



In Windows

 

Follow the steps given below to take a back up of the ManageEngine SupportCenter Plus data:

  1. Click Start -> Programs -> ManageEngine SupportCenter Plus 4 -> Backup Data. A back up of the data and the file attachments that have been added to the application will be created.

The back up file will be created in the <SupportCenter>\backup directory. The file name for the back up file will be of the pattern BackUp_monthdate_year_hr_min.data. An example of the back up file name: BackUp_May20_2005_23_15.data

 

To restore the back up data

  1. Go to <SupportCenter>\bin directory.
  2. Execute the file restoreData.bat at command prompt as shown below:

    restoreData.bat <backup file name>

The back up file name has to be the .data file from which you wish to restore the data. This will restore the data from the back up file.

 

Note: The SupportCenter Plus server needs to be shut down before you restore the data.

 

In Linux

 

Follow the steps given below to take a back up of the ManageEngine SupportCenter Plus data:

  1. Go to <SupportCenter>/bin directory.
  2. Execute the backUpData.sh file as given below:

    $ sh backUpData.sh

The back up file will be created in the <SupportCenter>/backup directory. The file name for the back up file will be of the pattern BackUp_monthdate_year_hr_min.data. An example of the back up file name: BackUp_May20_2005_23_15.data

 

To restore the back up data

  1. Go to <SupportCenter>/bin directory.
  2. Execute the file restoreData.sh at command prompt as shown below:

    $ sh restoreData.sh <backup file name>

The back up file name has to be the .data file from which you wish to restore the data. This will restore the data from the back up file.

 

Note: The SupportCenter Plus server needs to be shut down before you restore the data.

 



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