Viewing Requests based on Filters

 

ManageEngine SupportCenter Plus allows you to view the list of all your requests. You can also apply various filters to this list and view only a specific group of requests. To view the whole list of requests posted by you, click the Request tab in the header pane. This lists all the open requests that you have submitted. You can set the number of requests that you would like to view in a single page

  1. In the Requests list page, click the drop-down box available as shown in the figure below:
  2. From the drop-down list, select the number of records that should be displayed in a single page.

There are more filters which can be used as explained below.

 

My Open Requests

 

When you click the requests tab, this filter is selected by default and lists all the request that are in the open status.

 

My Completed Requests

 

To view all your requests that have been attended to and closed

  1. Click the Requests tab in the header pane to open the Requests list page.
  2. From the Filter drop-down box, select My Completed Requests.

Alternatively,

  1. Log in to SupportCenter Plus application using your user name and password.
  2. In the Home page, in the My Requests Summary dash board, click Completed Requests.

My Pending Requests

 

To view all your pending requests

  1. Click the Requests tab in the header pane to open the Requests list page.
  2. From the Filter drop-down box, select My Pending Requests.

Alternatively, from the home page, when you click the Pending Requests in the My Requests Summary dash board, you can view all your pending requests.

 

My Requests On Hold

 

To view all your requests that are on hold

  1. Click the Requests tab in the header pane to open the Requests list page.
  2. From the Filter drop-down box, select My Requests On Hold.

All My Requests

 

To view all the requests irrespective of their status

  1. Click the Requests tab in the header pane. This opens the Requests list page.
  2. From the Filter drop-down box, select All My Requests.

Alternatively,

  1. Log in to SupportCenter Plus application using your user name and password.
  2. In the Home page, in the My Requests Summary dash board, click All Requests.


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