Configuring Mail Server Settings

 

SupportCenter Plus allows you to configure the incoming e-mail settings and the outgoing e-mail settings such that it fetches the mails that are sent to the IT help desk team and sends notifications/feedback to the support reps and contacts. SupportCenter Plus Mail Server Settings enables you to do it.

 

Incoming Mail Settings

 

To configure the incoming e-mail settings

  1. Log in to the SupportCenter Plus application using the user name and password of an admin user.
  2. Click the Admin tab in the header pane.
  3. In the Helpdesk block, click the Mail Server Settings icon Email Settings Icon. The Mail Server Settings page displayed will be as shown in the figure, with the incoming e-mail settings tab selected by default:
    Email Settings Configuration form
  4. All the fields marked * are mandatory fields. Enter the server name, user name, password, e-mail address, port, and the time interval in which the mail needs to be fetched periodically. The time period is in minutes. The e-mail type is a combo box from which you need to select the value.
  5. Click Save. On successful connection to the server, the success message is displayed and the UI changes as below:
    Incoming mail settings completed

To start fetching the mails, click the Start Fetching button. Once the mail fetching is started, the Save button in the incoming mail server settings is disabled. If you wish to change any of the settings, then you need to stop mail fetching, make the changes, save them and then restart the mail fetching.

 

Outgoing Mail Settings

 

To configure the outgoing mail settings

Outgoing Mail Server Settings

  1. In the Email Settings page, click the Outgoing tab. The outgoing mail settings form is displayed as above.
  2. Enter the outgoing mail server name / IP address, reply-to e-mail address, and port. These three are the mandatory fields.
  3. If there is an alternate server, then enter its name in the Alternate Server Name / IP Address field.
  4. Enter the name of the sender in the Sender's Name field.
  5. Choose the e-mail type, which is usually SMTP. The Port associated to SMTP is 25 by default.
  6. If your SMTP server for outgoing mails require authentication, then select the check box Requires Authentication.
  7. Enter the User Name and Password in the respective fields.
  8. Click Save.


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