Request Conversations

 

SupportCenter Plus displays the mail transactions happening between the support rep handling a request and the contact, as conversations. The conversations are listed one below the other in the ascending order of the time when the notification (response) was sent (received). You can choose to Expand all or Collapse all conversations.

To view all the conversation details, click the Expand all link in the top right corner of this block. If the conversations / threads are in the expanded view, then the Expand all link is replaced with the Collapse all link. Clicking this will collapse all the conversations.

 

Split As New Request

 

You can choose to split any of the conversations into a new request.

 

To split the conversation as a new request

  1. Expand the conversations by clicking on the Expand all link or by clicking the > button on the left of the row which you wish to expand.
  2. Click Split as New request button at the right bottom of that conversation.

This splits the conversation into a new request.

 

Delete Conversation

 

You can delete a specific conversation. To delete a conversation

  1. Expand the conversations by clicking on the Expand all link or by clicking the > button on the left of the row which you wish to expand.
  2. Click Delete button at the right bottom of that conversation. A confirmation pop-up opens.
  3. Click OK in the confirmation pop-up to delete the thread/conversation.


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