Helpdesk Configurations
Various helpdesk related configurations need to be performed by the admin user,
before the SupportCenter Plus request module can be opened for real time functioning
of fetching the customer support mails and tracking the same. The following
helpdesk configurations need to be made
for the new request form to capture meaningful information that can help
the support reps solve the reported issue faster:
- Request category
- Request Status
- Request level
- Request mode
- Request priority
- The default
request settings/values for the request form
- Adding user
defined fields that need to appear in the new request form, so as to collect
information very specific to your organization
There are other configuration that need be done are:
- Mail Server settings
- Organization
details
- Operational
hours of the organization
- Holidays
- Service
Level Agreements
- Queues
- Product Types
- Product
- Business Rules
- Notification
Rules
- Support Plan
- Industry
- General Settings
To access the helpdesk configurations:
- Login to the SupportCenter Plus application with the Username
and Password of a SupportCenter Plus Administrator.
- Click the Admin tab in the header pane.
SupportCenterPlus - Help Desk and Asset Management Software
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