Configuring Support Plan

 

The support plan will be used to indicate the level of support that is being paid for by the customer. For example, let us say a phone and e-mail support combination is available and is named as Gold Support, while Silver Support would just have e-mail support to the customer. Similarly you can define your own combinations or provide your own descriptions for what each of the support plan means for your organization. To open the support plan configuration page

  1. Login to the SupportCenter Plus application using the user name and password of an admin user.
  2. Click the Admin tab in the header pane.
  3. In the Helpdesk block, click the Support Plan icon Request Form Customizer Icon. The next page displays the list of support plans that are already available. You can add, edit, and delete support plans as per your need.

Add Support Plan

 

To add a support plan

  1. In the Support Plan List page, click the Add New Support Plan link at the top right corner.
  2. In the Add Support Plan form, enter the Support Plan Name. This is a mandatory field.
  3. If you wish, you can enter the description for the support plan also in the Description field.
  4. Click Save. The new support plan is added to the already existing list. At any point you wish to cancel the operation that you are performing, click Cancel.

If you want to add more than one support plan, then instead of clicking Save, click Save and add new button. This adds the new support plan and reopens the add support plan form.

At any point, if you decide not to add the new support plan, then click Cancel to get back to the support plan list. Clicking the View List link on the top right corner of the add support plan form will also take you to the support plan list view.

 

Edit Support Plan

 

To edit an existing support plan

  1. In the Support Plan List page, click the edit iconEdit Iconbeside the support plan name that you wish to edit.
  2. In the Edit Support Plan form, edit the fields you want to change.
  3. Click Save to save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.

Even while editing a support plan, if you wish to add a new support plan, then click Save and add new button instead of clicking Save button after making the changes.

 

Delete Support Plan

  1. In the Support Plan List page, click the delete iconbeside the support plan name that you wish to delete. A confirmation dialog appears.
  2. Click OK to proceed with the deletion. If you do not want to delete the support plan, then click Cancel.


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