Adding Notes
When you would like to add some additional information including technical
information to a particular request based on your observations, you can
use Add Notes. You can also use
notes to update the status of the request.
To add a note to a request
- Log in to the SupportCenter Plus application using your user
name and password.
- Click the Request tab in the header pane.
- Click the Title of the request to which you would
like to add a note.
- Click the Add Notes
link under the Tasks block. The
Add Notes pop-up window is displayed as below:

- Enter your content in the text box below the Request ID.
- If you want the note to be visible to the contact who posted
the request, then select the check box Show this notes to Contact also.
- If you want to notify the support rep about the addition of
the note, then select the check box, E-mail the support rep for notes addition.
- Click the Add Note button. The note is added at the
bottom of the request along with a date and time stamp. The name of the person
who added the note is also displayed.
You can add any number of notes to a request. The added notes will be
displayed in the descending order with recently added note first. You
cannot edit or delete the notes that have been added.
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