Merging a Request
When two or more requests are related to each other and are from the
same contact, and can be handled by the same support rep, you can merge
these requests as one and assign a single support rep for that request.
To merge one or more requests
- Login to the SupportCenter Plus application with the user
name and password of the administrator or support rep.
- Click the Title of the request that you wish to merge.
- Click Merge
this Request link available under the Tasks
block on the right side. The Merge this Request form pops up.

- You can search for specific request by providing a search
string in the field provided above.
- To confirm if the request that you want to merge is the correct
one, you can view the request by clicking the view icon
in the row of the request.
- Click the request Title to merge the two requests.
A confirmation dialog opens.
- Click OK to merge request. Else click Cancel
in both the dialogs to exit the Merge Request form.
You can split a thread of a request into a new request. For more information
on this, kindly refer to the section Request
Conversations.
SupportCenterPlus - Help Desk and Asset Management Software
Copyright © 2005, AdventNet Inc. All Rights Reserved.