Configuring Survey Settings

 

Survey settings enables you to configure the default values for welcome message, survey success or failure message, and thank you message. You can also choose to enable or disable a survey. If you enable a survey you can also schedule the periodicity of conducting the survey.

 

To configure the survey settings

  1. Log in to the SupportCenter Plus application with the user name and password of a SupportCenter Plus administrator.
  2. Click the Admin tab in the header pane.
  3. In the User Survey block, click the Survey Settings iconSchedule Survey Icon. The Survey Settings page is displayed.
  4. To enable the survey, select the check box Enable User Survey.
  5. Under the Survey Details block, enter the Sender Name.
  6. In the Welcome Message text area, enter the message that you wish to display as the welcome message to the user taking the survey.
  7. In the Success Message text area, enter the message that you would display on successful submission of the survey by the user.
  8. When the survey is taken by a person who has already submitted the answers for the survey, then you will have to display a failure message. You can enter the same in the Failure Message text area.
  9. You can also enter the thank you message that will be displayed just before the Submit button in a survey, in the Thanks Message text area.
  10. To schedule the survey, in the Schedule Survey block, choose the radio button that you wish to set as a criteria for sending the survey.
    User Survey Settings
  11. Click Save. The survey settings are saved.


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