Defining a Survey
You can define your own survey by adding your own questions and satisfaction
levels that will suit the needs of your organization and users.
To define your survey
- Log in to the SupportCenter Plus application using the user
name and password of a SupportCenter Plus administrator.
- Click the Admin tab in the header pane.
- In the User Survey block, click the Define a Survey
icon
. Here you can add, edit, or delete your
survey questions and satisfaction levels.
Add Survey Questions
To add a survey questions
- Click the + Add Question button available in the Questions
tab in the Define Survey page.
- In the Question pop-up window, type your question in the
text area provided.
- Click Save. The question will get added in the Define
Survey Questions tab.
You can add any number of questions to the survey by following the above
steps. As you keep adding questions it will get appended at the end of
the list of questions. You can change the order of the questions by clicking
the Move Up and Move
Down link that is available beside each question.
Edit a
Survey Question
To edit the survey question
- In the Questions tab, click the Edit link beside
the question that you wish to edit.
- In the Question pop-up window, edit the question displayed
in the text area.
- Click Save. The Define Survey page is refreshed
to display the modifications made.
Delete a Survey
Question
- In the Questions tab, click Delete link beside
the question that you wish to delete. A confirmation dialog pops up.
- Click OK to delete the question.
|
Note: If you delete a question from
a survey, then it will have an impact on the survey results that have
been collected previously. |
Add Satisfaction
Levels
To add satisfaction levels that will be displayed as choices for each
of the survey questions
- Click the Satisfaction Levels tab in the Define
Survey page.
- Click + Add Level button.
- In the satisfaction level pop-up window, enter the satisfaction
level in the text area provided.
- Click Save. The satisfaction level is added and the
Define Survey page is refreshed to display the added satisfaction level.
You can add any number of satisfaction level to the survey by following
the above steps. As you keep adding the levels it will get appended at
the end of the list of already added levels. You can change the order
of the same by clicking the Move Up
and Move Down link that is available
beside each question. Satisfaction levels scales from good to bad, good
at the top bad at the bottom. Moving up or down changes the satisfaction
levels.
Edit a Satisfaction
Level
To edit a Satisfaction level
- In the Satisfaction Levels tab, click the Edit
link beside the satisfaction level that you wish to edit.
- In the satisfaction level pop-up window, edit the satisfaction
level displayed in the text area.
- Click Save. The Define Survey page is refreshed
to display the modifications made.
Delete a Satisfaction
Level
- In the Satisfaction Levels tab, click the Delete
link beside the satisfaction level that you wish to delete. A confirmation
dialog pops up.
- Click OK to delete the satisfaction level.
|
Note: If you delete a satisfaction
level from a survey or change its order, then it will have an impact on
the survey results that have been collected previously. |
SupportCenterPlus - Help Desk and Asset Management Software
Copyright © 2005, AdventNet Inc. All Rights Reserved.