Configuring Holidays
You can set your organizational annual holidays in the ManageEngine SupportCenter
Plus application using the Holidays option available in the Admin
page. This has the list of holidays during which the firm would remain closed
and is exclusive of the weekends when the firm does not function. The holiday
list is also used while calculating the due-by-time of a request. To open the
holiday configuration page
- Log-in to the SupportCenter Plus application using the user
name and password of an admin user.
- Click the Admin tab in the header pane.
- In the Helpdesk block, click the Holidays icon
. The next page displays the available list of holidays.
You can add, edit, or delete holidays.
Add Holidays
To add holidays
- Click Add New Holiday link available at the top right
corner of the holiday list page.
- In the Add Holiday form, there is a Date field
where you can select the date using the calender
. This is a mandatory field and needs to be selected.
If required, you can provide a corresponding description about the
holiday.
- Click Save.
If you want to add more than one holiday, then click Save and add
new, instead of clicking Save. This adds the holiday and reopens the
add holiday form for you to add more holidays.
At any point, if you do not wish to add the holiday and would like to
get back to the holiday list, click Cancel. Clicking the View
List link on the top right corner of the add holiday form will also
take you to the holiday list view.
Edit Holidays
- In the Holiday List page, click the edit icon
beside the holiday Date that you
wish to edit.
- In the Edit Holiday form, you can modify the date
and description of the holiday.
- Click Save to save the changes. At any point, if you
wish to cancel the operation that you are performing, click Cancel.
Even while editing a holiday, if you wish to add another new holiday,
then click Save and add new button instead of clicking Save
button after making the changes.
Delete Holidays
- In the Holiday List page, click the delete icon
beside the holiday Date that you
wish to delete. A confirmation dialog appears.
- Click OK to proceed with the deletion. If you do not
want to delete the holiday, then click Cancel.
SupportCenterPlus - Help Desk and Asset Management Software
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