Global View

 

Global view is available depending on the login authorization permissions provided to the various support reps. If you have permissions for the same, you will be able to see the Global View tab just beside the home page dashboard as soon as you login to the application.

 

The global view displays the following information:

  1. Request Status by Support Rep table, which denotes the number of requests in various status assigned to each support rep.
  2. A graph on request inbound for a specific time period.

The above information provides the administrator an idea on what are the entities that require immediate action to be taken so as to avoid any SLA violations (requests) or contract expiry.



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