Sending Survey

 

If the survey is enabled in the survey settings, then a support rep or the SupportCenter Plus administrator can manually send a survey to the contacts once the survey is closed.

 

To send the survey

  1. Log in to SupportCenter Plus application using your user name and password or that of the SupportCenter Plus administrator.
  2. Click the Requests tab.
  3. In the Request list view, select the filter Closed Requests or My Closed Requests.
  4. Click the request Title for which you wish to send the survey.
  5. Click Send Survey for this Request link available under the Tasks block. A success message that the survey has been sent for the request is displayed and the survey will be sent to the contact who created the request as a mail with a URL which opens the survey.

Note: The following conditions need to be true for the Send Survey for this Request link to be visible:

  1. Either a support rep or administrator should have logged in.
  2. The request must be closed.
  3. The User Survey must be enable in the Survey Settings.

 



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