Configuring Products
The specific asset types are termed as products. For example, Dell Lattitude
D600 is a product representing Dell Laptops. These products need to be added
in the application so that they can be used while referencing from the various
modules of the application, such as Inventory and Purchase. As and when a new
product is added to your available choices for customers, you need to add it
here. Also, if you do not wish to sell a specific product anymore, then it needs
to be discarded from the list by deleting the details of the same.
To open the product configuration page
- Log in to the SupportCenter Plus application using the user
name and password of an admin user.
- Click the Admin tab in the header pane.
- In the Helpdesk block, click the Products icon
. The next
page displays the available list of products. You can add, edit, or delete
product.
Add Product
To add products
- In the Product List page, click Add New Product
link available at the top right corner.
- In the Add Product form, enter the Product Name.
This field cannot be blank.
- From the Product Type combo box choose the product
type under which you wish to classify the product that you are adding.
- Enter the Part No. of the product.
- If you know the warranty period of the product, enter it
in the Warranty Period by choosing the number of years and months from
the combo box.
- Enter the Unit Price of the product in the field provided
for the same.
- If required, add relevant Comments for the product.
- Click Save. A message is displayed and the product
is added.
If you wish to add more than one product, instead of clicking Save,
click Save and add new button. This would add the product and open the
add product form for you to add more products. To get back to the product list
page, click View List link at the top right corner of the Add Product
form.
Edit Product
To edit the product information
- Click the edit icon
beside Product Name in the Product List page.
- In the Edit Product form, you can edit all the form
fields mentioned in the add product procedure.
- Click Save. A message is displayed and the product
is updated.
Even while editing the product information, if you wish to see the product
list page, click the View List link at the top right corner of
the Edit Product form. Also if you want to add a new product, then
in the product details tab, click Save and add new button.
Delete Product
A product can be deleted only if it is not being referenced elsewhere. To delete
a product
- Click the delete icon
beside the Product Name. A confirmation dialog is
opened.
- Click OK to proceed with the deletion. If you do not
wish to delete the product, click Cancel.
SupportCenterPlus - Help Desk and Asset Management Software
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