Configuring General Settings

 

This portion of the Admin tasks has a few settings common to all the groups, such as configuring the alias URL and customizing SupportCenter Plus.

 

To open the General settings page

  1. Login to SupportCenter Plus using the user name and password of an admin user.
  2. Click the Admin tab in the header pane.
  3. Click Settings under the General block.

You can enable or disable the My Tasks options in the contact login, by choosing either Yes or No radio button for Do you want to show My Tasks to Contacts? question.

 

You can also choose to display the People tab (displaying the tehcnicians' in-out status) to the contact by choosing Yes or No redio button for the Do you want to show People tab to Contacts? question.

 

You can specify your own url, which will be exposed to the external world as the SupportCenter Plus server. This Alias URL will point to the location where the SupportCenter Plus server is running and will be used by the application while mailing self-service login details and customer satisfaction surveys to contacts.

 

To provide an alternate URL

  1. In the text field provided beside the http:// text, enter the URL (along with the port number if needed).
  2. Click the Open alias URL in a new window link just below the text field, to test if the alias URL works.

Customizing SupportCenter Plus

 

You can customize the application by choosing to display your custom logo. You need to add the logo in two dimensions, one for the login page and the other for the header image that you see on the top left corner of the pages once you login. The login page image should be of the dimensions 252 px x 61 px (W x H), while the header image needs to be 166 px x 46 px.

To import the login page image

  1. Click Import image ... button.
  2. Click Browse button.
  3. In the file chooser window, select the file that you wish to import and click Open.
  4. Click Import.
The image that you just imported will be replaced instead of the login page image. Follow the same process for header image also. Click Save, to save the changes made in the settings.

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