General Features

 

This topic explains the various features that are not grouped under any of the modules but can be used from the application.

Apart from these, support reps can also choose to change their status to IN/OUT based on their availability. In the support rep login, just below the Log out link, the IN - OUT button is available. Clicking it will toggle the status between IN and OUT. If the administrator provide view privilages for contacts to view the support reps IN-OUT status, then this is the status that will be visible for the contacts in their login. The Tech Support tab in the login home page, will give the availability status of all the support reps who are part of the helpdesk team.

SupportCenterPlus - Help Desk and Asset Management Software
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