Configuring the Operational Hours
You can set the operational hours of your organization. The operational
hours that you configure is used while calculating the request due by
date and time. To set the organization's operational hours
- Login to the SupportCenter Plus application using the user
name and password of an admin user.
- Click the Admin tab in the header pane.
- In the Helpdesk
block, click the Operational Hours icon
. The Operational
Hours form is displayed.
- In the above form, set the Start Time and End Time.
This specifies the working hours of your organization. If your organization
works 24 hours, then select the Round the clock Operational hours (24 hours)
radio button.
- Now, select the days that your organization works by selecting
the check boxes provided beside the days of the week.
- Click Save. At any point if you wish not to modify
the operational hours, then click Reset.
If you have already set the operational hours and now you wish to modify
the same, you still need to follow the same procedure as specified above.
But in this case, when you click Operational Hours from the Admin
Home page, it will open the Operational Hours form with the
details that have been set earlier. You can make the necessary modifications
and then click on Save.
SupportCenterPlus - Help Desk and Asset Management Software
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