Managing Topics
You can add new topics, rename an existing topic, and move topics and
subtopics to a different parent topic. This provides you the ability to
organize your solutions in a logical manner that would meet your organization's
needs.
To manage topics
- Log in to the SupportCenter Plus application using your user
name and password.
- Click the Solutions tab in the header pane.
- In the Actions block, click Manage Topics or
click Manage Topics button available in the Solutions home page
just above the Browsing block. The manage topics page is displayed
with the available topics and their subtopics listed in the hierarchy. From
here you can add, rename, move, and delete topics.
Adding a New Topic
To add a new topic
- In the Manage Topics page, click the Add New Topic
button. The add new topic form is displayed just above the available topics
list with the Topic Name and the list of parent topics as the two fields.
If there are no topics available then the Choose a parent topic field
will have the /Topic Root alone.
- Enter the name of the topic in the Topic Name field
and choose the parent topic under which you want to place the new topic. For
example, if you want to add the new topic as a main level topic, choose /Topic
Root as the parent topic. Or else, choose any other topic as the parent
topic.
- Click Add. The topic is added as subtopic to the parent
that you chose and is displayed in the available topics list. A message is
displayed stating that the new topic is added successfully.
Renaming a Topic
To rename a topic
- In the Manage Topics page, click the Rename
link in the row of the topic that you wish to rename. The Rename topic form
is opened.
- Type the new name for the topic in the topic name field.
- Click Save.
The changes made to the topic name are displayed in the available topics
list and a message is displayed above the list.
Moving a Topic
To move a topic to a different parent
- In the Manage Topics page, click the Change Parent
link in the row of the topic that you wish to move. The Change Parent Topic
form is displayed. In the Choose the parent topic text box, by default,
the current parent topic of the topic that is to be moved is selected.
- Select the new parent topic.
- Click Save. If you do not want to move the topic to
a different parent topic, then click Cancel.
|
Note: You cannot move a topic as a
subtopic to its current child topic itself. |
Deleting a Topic
To delete a topic
- In the Manage Topics page, click the Delete
link in the row of the topic that you wish to delete. A confirmation page
opens.
- Click Confirm to delete the topic or click Cancel
to retain the topic. If you click Confirm, then the topic is deleted
and a message is displayed stating that the topic is deleted.
When a topic is deleted, by default, the solutions present under the
topic are also deleted and if there are any subtopics, then these are
moved to the /Topics Root. You can later choose to move the topics
as child topics to other parent topics. But if you want to override the
default actions performed during the delete operation, move the subtopics
of the topic which you plan to delete, under a different parent topic
of your choice. Also, if you do not wish to delete the solutions that
are available under the topic to be deleted, then you can move the solutions
to other topics. For this, when you click the Delete link and are led
to the confirmation page,
- Select the check box below the first point. This opens the
topic list box, and enables you to move the reference of the solutions of
the topic to a different parent topic of your choice.
- Select the parent topic of your choice from the list box.
- To move the subtopics to a different parent topic, select
the check box below the second point in the confirmation page.
- In the topic list box, select the parent topic of your choice
under which the subtopics of the current parent topic that is being deleted
can be moved.
- Click Confirm.
This deletes the topic after moving the solutions and subtopics from
the deleted topic to the parent topic you selected.
|
Note: You cannot move a subtopic of
the topic that is going to be deleted, as a subtopic to another child
topic of the same parent topic which is going to be deleted. |
SupportCenterPlus - Help Desk and Asset Management Software
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