Adding Follow-Up Task
When you would like to add follow up on a specific request, you can use Add
Follow-up Tasks.
To add a follow-up task for a request
- Log in to the SupportCenter Plus application using your user
name and password.
- Click the Request tab in the header pane.
- Click the Title of the request to which you would
like to add a follow-up task.
- Click the Add follow-up task link under the Tasks
block. The Tasks pop-up window is displayed as below:

- To change the date, click the calender icon
beside the date field and choose the date
of your choice.
- From the time combo box, choose the time at which the task
is scheduled. The values in the combo box are available in a gap of 30 min
time interval.
- Enter the Task Summary if you need more information
other than what is already displayed.
- Click Add. The new follow-up task is added and is
listed along with the already existing tasks in the ascending order based
on date and time.
You can add any number of follow-up tasks for a request. The added task will
be displayed in the My Tasks in your login home. You can edit the task
as per your need. Refer to the section Tracking
My Tasks for more information on this.
SupportCenterPlus - Help Desk and Asset Management Software
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