Feature Comparison


  Standard Edition Professional Edition Enterprise Edition Free trial
Number of Free Support Reps up to 5 NA NA 2 users during trial
Email Response Management        
Knowledge base        
Account and Contact Management        
SLA Management        
Customer Service Reports        
Customer Portal        
Contract Management        
Product Catalog        
Active Directory Integration        
Scheduled CSV Synchronization        
Business Units NA 3 10 3
Dashboard and Analytics        
API $ $    
Zoho CRM Integration        
Technical support (Email, Community and Forum)        
Technical support (Telephonic & Live Demo) $ $ $  
Updates and Patches        

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