Customer Support Software, Help Desk Software
Account and Contact Management
SupportCenter Plus lets you establish and sustain your business relationships by maintaining valuable customer information. Integrating account management features with the Support Desk, it gives you an overall view of all your customer relationships. This central repository enables your teams to track account-level data, service level agreements, user contact information, and product ownership details. You can also import contact information from MS-Outlook that really reduces your effort.
SupportCenter Plus can work in tandem with your other CRM tools which focuses on sales force automation, lead management tools etc. You can synchronize both the database through the csv option provided in SupportCenter Plus. The synchronization process is diagramatically represented below.
You can schedule this synchronization process to be performed automatically with the Auto-scheduling option of this csv-based synchronization so that any changes made in the other CRM tool's db will automatically be reflected in SupportCenter Plus.