- Integrate SupportCenter Plus to your website support
- Reduce incoming support load by allowing your customers
to submit and track their requests with the self-service
- Search knowledge base for existing solutions.
- Let your customers know which Support Rep is available
online and get instant support.
- Distribute requests efficiently with Queues
- Get clear insights with Global Views
- Business Rules for better Management
- Custom Reports
- Announcement Board
- HTML editors for Solutions and Notifications
- Search, sort, and customize List Views
- Track product details with the product catalog
- 100% Web-based Customer Support Solution.
- Self-service portal
- Customer Case Tracking
- Contact Management
- Searchable Knowledge Management Solution
- Comprehensive SLA Management
- Product Catalog
- Online Support Rep Status