Customer Support and Educational Institutions - Do you think it's an unrealistic combination? There can be questions like why we need customer support software in an educational institution? How it will be useful for the students and the teachers?
In the fast pace world of today, educational institutions need to be in track with the students and other technological developments. Most of the educational institutions are criticized for the slow processing of administration requests and enquiries. Customer support software can be the best solution for institutions which are looking in to faster request resolution times and automating the request processes. Educational institutions can use the Customer Support Software as a platform for Student-Teacher interaction, where the students can ask their doubts to the teachers through a web based system and teachers can easily answer their queries and track student performances effectively.
SupportCenter Plus is one of the best customer support solutions used by renowned educational institutions across the globe. SupportCenter Plus has been helping Universities, Colleges and Schools in providing better service to their students and reducing administration costs considerably.
Each business unit is a logical separation of data and the information in one business unit cannot be accessed by the users in the other. A typical educational institution will have different departments. Let's say our ACME University has 3 major departments - Physics, Maths & Arts. Each department can be classified as a business unit. There can multiple classes or batches for each department, which can be characterized as Accounts. Each batch can have different sections and each section will have number of students, who will be your end customers.
The four levels of hierarchy provide you the flexibility of customizing your support process according to your needs. Try our new Business Unit feature to enhance your support process.