Viewing Activities based on Filters

Through the pre-defined filters in the Activities Tab, you can have a quick and consolidated view of the tasks and events configured in the application. There are some pre defined filters in SupportCenter Plus as shown,

Tasks

• Tasks Today:
  Lists all the tasks assigned to the logged in support rep that is due on that day.

• Pending Tasks:
  Lists all the unfinished and incomplete tasks assigned to the logged in support rep.

• Overdue Tasks:
  Lists all the tasks assigned to the logged in support rep that has exceeded the due date.

• Completed Tasks:
  Lists all the tasks assigned to the logged in support rep which are completed and closed.

• All Tasks:
  Lists all the tasks, irrespective of status, configured in the application.

• My Tasks:
  Lists the tasks assigned to the logged in support rep, irrespective of the status.

Events

• All Events:
  Lists all the events configured in the application.

• Events Today:
  Lists all the events that are to be held on that day.

• Upcoming Events:
  Lists all the upcoming events in the organization.

• My Events:
  Lists all the events created by the logged in support rep.