Activities

The Activities tab comprises of the list of Events conducted in the organization and the Tasks assigned to the support reps. Events are considered as the team meetings, conference, seminars or product launch that takes place in the organization. The Event and Task can be associated to a request, contract, account or contact. Say for instance, if the Event is a team meeting to discuss an issue over the Acme account or a Task assigned to a support rep to change the printer toner.

In the Activities section, we will be referring Tasks and Events as Activities.