SupportCenter Plus

    Viewing Events

    The View Event page organizes the details of the event in a logical manner. You can view an event if you are a participant or if the event is made "Public". To view the details of an event,

    1. Click the Activities tab in the header pane.

    2. Click the Title link of the event to be viewed.


    Event Details


    The Event details block displays the Title of the event, privacy settings, name of the user who has created the event along with the created date and time. This is followed by the remaining details that was filled while creating the event such as, the Start Date and End Date of the event, Location, Description and the request, contract, account or contact to which the event is associated to.




    If you wish to be reminded of this event, then you can set a personalized reminder using the Add Reminder link. Select the number of days/hours before which the reminder should be sent using Remind me before drop down. You can choose to be prompted by Email or SMS or both. Click select_reminder to set the reminder.


    If you have specified a reminder while creating the event, then the same is displayed in the event details block. You can modify the number of days/hours before which the reminder should be sent using the Edit Reminder link.   



    Posting your response to the Invitation


    If you are a participant of an event, then an invitation via email is sent as shown below,




    This message template can be customized under Notification Rules -> Activities module -> "Notify participants by Email, when they are invited for an event".


    To respond to the invitation, click on the link given in the email. You will be routed to a page displaying the event details. If you are sure to attend the event, click Yes radio button. If you are unsure of your participation, select Maybe. If you are unable to attend the meeting, select No radio button. Post your comments in the text as shown. Click Add. Your response will be saved. Click Close link to close the window.




    Note: Alternatively, if the participants are SupportCenter Plus users, then they can log into the application, select the event and respond to the invitation.  



    Recording Invited Participants


    The Invited Participants block is visible to the user who has created the event. This block is to keep a track of the participants who Will Attend the event, Not Attend the event and those who May Attend the event. By default, the creator of the event is listed in the Will Attend sub tab. The participants who have not responded to the mail are listed in Not Responded sub tab. So with these tabs, you can keep a track of the participants attending the event.




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