SupportCenter Plus

    Sales - Additional Fields

    If you require any further additional information while importing sales details then, you can define your own sales additional fields apart from the pre-set fields. You can configure different types of fields in the form namely, Text fields, Numeric fields and Data & Time fields.

     

    To access Sales - Additional fields,

    1. Log in to SupportCenter Plus application using the user name and password of an admin user.

    2. Click the Admin tab in the header pane.

    3. Click the Sales Additional Fields iconsales-additional-fieldsiconunder the Account Details block. The Sales - Additional Fields list page opens. You can add up to 12 text fields, 4 numeric and 4 date & time fields.

     

    Text Additional Fields

     

    If the additional fields are for alphabets and alphanumeric characters, then use the Text Additional Fields.

     

    To add additional fields,

    1. In the Sales - Additional Fields List page, click Add New Field link at the top right corner.

    2. You have 3 types of text field namely, Single-line, Multi-line and Pick List (drop-down menu).

      • Single-line: A Single-line text field is for text which can be accommodated in a single line.
      • Multi-line: The Multi-line text field is for text which requires a lengthy description.

      • Pick List (drop-down menu): The Pick List or drop-down menu allows you to add a list of items from which you can select. To add the items, enter the value in the text field. Click Add Item. The value is added to the list. To delete an item, select the item and click the Delete button. The added values can be rearranged using the Up and Down buttons. You can even sort the pick list values in ascending or descending order by selecting an option from Sort Items drop down.

    3. Specify the Field Name for the additional field.

    4. Specify any relevant information about the additional field in the Description text field.

    5. You can also specify default values to be pre-filled in the  form.  

    6. Click Save to save the settings.

     

    Numeric Additional Fields

     

    If the additional fields are for only numeric characters, then use the Numeric Additional Fields.

    1. In the Sales - Additional Fields List page, click Add New Field link at the top right corner.
    2. Click on the Numeric image tab.

    3. Specify the Field Name for the additional field.

    4. Specify any relevant information about the additional fields in the Description text field.

    5. Click Save to save the settings.

     

    Date & Time Additional Fields 

     

    If the additional fields are for data and time, then use the Date & Time Additional Fields.

    1. In the Sales - Additional Fields List page, click Add New Field link at the top right corner.

    2. Click on the Date & Time image tab. You can configure 4 date & time additional fields for sales.

    3. Specify the Field Name for the additional field.

    4. Specify any relevant information about the additional fields in the Description text fields.

    5. Click Save to save the settings.

    NOTE: Once all the 20 fields are added, the Add New Field link will disappear.

     

    The configured additional fields appears in the Account module while importing the sales details from CSV, and while associating products to an account from the Account Details page. The number of fields added or deleted can be identified using the "Column Name" field in the Sales - Additional fields List page. It indicates the type of field added along with the field count. The text fields are represented as 'UDF_CHAR', the numeric fields are represented as 'UDF_LONG' and the date fields are represented as 'UDF_DATE'.

     

     

    Edit Additional field

     

    To edit an additional field,

    1. In the Sales - Additional Fields List page, click the Edit icon edit-icon-oldbeside the additional field you want to edit.

    2. In the Edit Sales - Additional Fields form, modify the required fields.

    3. Click Save. At any point, if you wish to cancel the operation that you are performing, click Cancel.

     

    Delete Additional field

     

    To edit an additional field,

    1. In the Sales - Additional Fields List page, click the Delete icon deleteiconbeside the additional field you want to delete. A confirmation dialog appears.

    2. Click Ok to proceed with the deletion. If you do not want to delete the additional field, then click Cancel.

     

     

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