You can configure different rate types using this option. This enables you to create contract with different cost for different hours. Apart from the default normal rate, you can create various rate types such as ‘Emergency Rate’, ‘Weekend Rate’, ‘Holiday Rate’ and so on.
The rate types set up here are used while configuring a support plan wherein different cost can be specified for each rate types and added to the support plan. The rate types added to the support plan are displayed while adding time entry details.
To access the Rate Types page,
Add Rate Types
Edit Rate Types
Delete Rate Types
Note: You can not delete a rate type which is being used in the Contracts module.