SupportCenter Plus

    Rate Types

    You can configure different rate types using this option. This enables you to create contract with different cost for different hours. Apart from the default normal rate, you can create various rate types such as ‘Emergency Rate’, ‘Weekend Rate’, ‘Holiday Rate’ and so on.

    The rate types set up here are used while configuring a support plan wherein different cost can be specified for each rate types and added to the support plan. The rate types added to the support plan are displayed while adding time entry details.


    To access the Rate Types page,

    1. Click on the Admin tab in the header pane to open the configuration wizard page.

    2. Click Rate Types icon under Contract Settings. The Rate Types list view page opens. From this page, you can add, edit and delete a rate type.


    Add Rate Types

    1. Click Add New Rate Type link.

    2. Specify the Rate Type Name. This field is mandatory.

    3. Specify relevant information about the rate in the Description field.

    4. Save the details.


    Edit Rate Types

    1. From the Rate Types list view page, click on the Edit icon edit-icon-oldbeside the rate you wish to edit.

    2. Modify the details and Save the changes.


    Delete Rate Types

    1. From the Rate Types list view page, click on the Delete icon beside the rate you wish to delete.

    2. A confirmation dialog appears.

    3. Click Ok to continue. The rate type is deleted from the list.

    Note: You can not delete a rate type which is being used in the Contracts module.


    Copyright © 2017, ZOHO Corp. All Rights Reserved.