Mode

Helpdesk Support Reps receive requests from a variety of sources; email, phone calls, forums, web portal and so on. All these modes can be configured in SupportCenter Plus application.

1. Click on the Admin tab in the header pane to open the configuration wizard page.

2. Click on HelpDesk Customizer icon under HelpDesk Settings.  

3. Click Mode from the left menu. The Mode List page is displayed. You can add, edit, or delete the request mode.

Add Mode

1. Click Add New Mode link.

2. Enter the Mode Name.

3. If you want, you can enter the mode Description also.

4. Click Save. The new mode is added to the existing list.

Edit Mode

1. Click the Edit icon beside the mode name you wish to edit.

2. In the Edit Mode form, you can modify the name and description of the mode.

3. Click Save. At any point, if you wish to cancel the operation that you are performing, click Cancel.

Delete Mode

1. Click the Delete iconbeside the mode name you wish to delete. A confirmation dialog appears.

2. Click OK to proceed with the deletion. If you do not want to delete the mode, then click Cancel.