SupportCenter Plus

    Editing and Deleting Category

    You can edit and delete category, sub category and Items from the List View.

    1. Click on the Admin tab in the header pane to open the configuration wizard page.

    2. Click on HelpDesk Customizer icon helpdesk-customizer-iconunder HelpDesk Settings.  

    3. Click Category from the menu on the left hand side of the page. The Category List view page opens where you can edit and delete category, sub category and items.

     

    Edit Category

    1. Click the Edit icon edit-icon-oldbeside the category name.

    2. Modify the details and Save the changes.

     

    Edit Sub-Category

    1. Click the Title of the category in the category list page. This opens the sub-category details page.

    2. Click the Edit icon edit-icon-old. This opens the edit sub-category form.

    3. Modify the details and Save the changes.

     

    Edit Item

    1. Click the Title of the sub-category to open the item details page.

    2. Click the Title icon edit-icon-old. This opens the edit item form.

    3. Modify the details and Save the changes.

     

    Delete Category

    1. Select the categories to be deleted by enabling the check box.

    2. Click the Delete button. A pop up confirming the delete operation appears.

    3. Click OK to proceed. You can see the category deleted from the list.

     

    Delete Sub-Category

    1. Click on the category for which the sub category needs to be deleted.

    2. Enable the check box beside the sub-category to delete.

    3. Click Delete button. A pop up confirming the delete operation appears.

    4. Click OK to proceed. You can see the sub-category deleted from the list.

     

    Delete Item

    1. Click on the category of the Item to be deleted.

    2. Click the Sub Category.

    3. Enable the check box beside the items to delete.

    4. Click Delete button. A pop up confirming the delete operation appears.

    5. Click OK to proceed. You can see the item deleted from the list.

     

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