Request Default Values

You can set default values to appear in the new request form for fields such as, Category, Level, Mode, Priority and Group. These values can be modified while creating a new request.

To configure request default values,

1. Click on the Admin tab in the header pane to open the configuration wizard page.

2. Click on HelpDesk Customizer icon under HelpDesk Settings.  

3. Click Request Default Values from the menu on the left hand side of the page.

4. Select the default value for fields like Category, Level, Mode, Priority and Group from the drop down. The selected values is  set as the default value in the new request form.

5. Click Save.