Solution - Additional Fields

If you require any further additional information while adding solutions, you can configure them under Solution - Additional Fields. You can add text fields, numeric fields and date & time type fields in the form.

 

To access the Solution - Additional fields,

1. Log in to SupportCenter Plus application using the user name and password of an admin user.

2. Click on the Admin tab in the header pane to open the configuration wizard page.

3. Click Solution - Additional Fields icon under Helpdesk Settings block. The Solution - Additional Fields List page opens. You can add up to 40 text fields, 10 numeric and 10 date & time fields in the New Solution form.

 

Text Additional Fields

 

If the additional fields are for alphabets and alphanumeric characters, then use the Text Additional Fields.

 

To add additional fields,

1. In the Solution - Additional Fields List page, click Add New Field link at the top right corner.

2. You can add the text field as either Single-line text, Multi-line text, or Pick List by clicking on the appropriate image tab. For Pick List fields, the added values can be rearranged using the Up and Down buttons.

3. Specify the Field Name for the additional field.

4. Specify any relevant information about the additional field in the Description text field.

5. You can also specify default values to be pre-filled in the add new solution form. 

6. Click Save to save the settings.

 

Numeric Additional Fields

 

If the additional fields are for only numeric characters, then use the Numeric Additional Fields.

1. In the Solution - Additional Fields List page, click Add New Field link at the top right corner.

2. Click on the Numeric image tab.

3. Specify the Field Name for the additional field.

4. Specify any relevant information about the additional fields in the Description text field.

5. Click Save to save the settings.

 

Date & Time Additional Fields 

 

If the additional fields are for data and time, then use the Date & Time Additional Fields.    

1. In the Solution - Additional Fields List page, click Add New Field link at the top right corner.

2. Click on the Date & Time image tab.

3. Specify the Field Name for the additional field.

4. Specify any relevant information about the additional fields in the Description text fields.

5. Click Save to save the settings.

NOTE: Once all the 60 fields are added, the Add New Field link will disappear.

 

The configured additional fields appear while adding solutions under New Solution page. The number of fields added or deleted can be identified using the "Column Name" field in the Solution - Additional Fields list page. It indicates the type of field added along with the field count. The text fields are represented as 'UDF_CHAR', the numeric fields are represented as 'UDF_LONG' and the date fields are represented as 'UDF_DATE'.

 

Edit Additional Field

 

To edit an additional field,

1. In the Solution - Additional Fields List page, click the Edit icon beside the additional field you want to edit.

2. In the Edit Solution - Additional Fields form, modify the required fields.

3. Click Save. At any point, if you wish to cancel the operation that you are performing, click Cancel. The modified field will be updated in the New Solution form.

 

Delete Additional Field

 

To delete an additional field,

1. In the Solution - Additional Fields List page, click the Delete icon beside the additional field you want to delete. A confirmation dialog appears.

2. Click Ok to proceed with the deletion. The field is removed from the Solution - Additional fields List page and would not appear in the New Solution form.