Any action that has to invoked on periodic basis can be set using Custom Schedule in SupportCenter Plus. For example, any updates on the JIRA issue related to SCP (SupportCenter Plus) request can be updated periodically in SCP using Custom Schedule option. This custom schedule can be set to call either a class or a script.
The Implementation class you are calling should extend the DefaultActionInterface and provide the implementation through the execute method. A sample Java Implementation class is show below.
public class SampleActionImplementation extends DefaultActionInterface
public JSONObject execute(ExecutorData executorData) throws Exception
//The parameter ExecutorData will not contain any data.
//You can have your implementation here
NOTE: No input data would be provided for Custom Schedule and no output will be expected.
To access Custom Schedule Settings page,
Click Admin tab in the header pane to open the configuration wizard page.
Click Custom Schedules icon under Integration & Add-ons block.
Add Custom Schedule
To edit a schedule,
In the Custom Schedules List page, click the Edit icon beside the schedule you want to edit.
Modify the details and Save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.
To delete a schedule,
Click the Delete iconbeside the schedule name you wish to delete. A confirmation dialog appears.
Click OK to proceed with the deletion. If you do not want to delete the group, then click Cancel.