Configuring Active Directory Authentication
SupportCenter Plus gives an option of importing users from Active Directory and enabling Active Directory Authentication. On enabling AD Authentication, the login name and password with its domain will be validated in the Active Directory. Once the login name and password is authenticated in the AD, the Support Rep can login to SupportCenter Plus applications using the AD user name and password on selecting the corresponding domain name.
To configure the Active Directory Authentication,
Even after enabling Active Directory (AD) Authentication, if you would like to bypass the AD Authentication, then in the application login screen, you need to select Local Authentication from the Domain list box after entering the login name and password, and then click Login button to enter SupportCenter Plus.
Configure Pass - through Authentication
On enabling single sign-on, SupportCenter Plus directly authenticates your windows system user name and password. Hence you need not login over again to enter into SupportCenter Plus or remember too many passwords.
SupportCenter Plus Pass through Authentication uses NTMLV2 which provides better security and validates the credentials using NETLOGON service.
Upon saving the details, a new computer account will be created on the Active Directory (with the help of VB Script). If the user specifies existing computer accountname, the password specified here will be reset on the Active Directory for the computer account. User can choose to reset the password of computer account by clicking on the Reset Password link as well.
Even if there is a problem creating Computer Account or Resetting Password of already created Computer Account using VB script from SCP server(upon save, the script will be called automatically) , the details specified here will be saved and user can execute the script locally on the AD server specifying the same details to create computer account / reset password.
If there is an issue with computer account creation, user can specify an already created computer account name and reset password of that computer account with the help of reset password script.
Schedule AD import