User and Related Settings

For making the SupportCenter Plus available and usable for all your customers, you need to add contacts and support reps, and define their roles. This enables the contacts to log in to the Self-Service Portal to check the status of the issues reported by them, submit requests, and search the knowledge base online. The added support reps can log in to the SupportCenter Plus application and pick up requests, review and resolve requests assigned to them, add solution articles, and so on. The user management configurations allow you to add contacts, support reps, account managers define roles, and login access permissions.

• Roles  

• Contact - Additional Fields 

• Support Reps  

• Support Rep - Additional Fields 

• Account Managers

• Group

• Windows Domains

• Active Directory