Registered contacts are similar to that of unapproved contacts, except, these contacts have registered for SupportCenter Plus through the Customer Portal. On registering, these contacts are listed under Registered Contacts from where the users have to be approved and provided login permissions to the customer portal.
If the administrator has enabled notifications to be sent to support reps when a new user registers in the portal, upon registering, the support reps will receive a Registration Awaiting Approval mail with a link to approve the contacts. Clicking on the link opens the Registered Contacts list view page. To approve a contact, go to step 3 in Approving Registered Contacts.
Approving Registered Contacts
The new customers who awaits approval from the concerned support rep will alone get listed under Registered Contacts. The other customers without approval process will automatically get added to the Contacts module upon registration through portal.