Contacts added or imported by the administrator are approved contacts, by default. These contacts are provided with customer portal login details and their requests are tracked periodically. Apart from these contacts, there are users who send request to SupportCenter Plus whose contact information is unavailable in the database. These contacts are added under Unapproved Contact list in the application and are indication by the unapproved icon.
These requests are logged into the application based on the options selected under Contact auto - addition configuration under Admin tab -> Settings.
Approving Unapproved Contacts