Customer Portal Settings
To make your customers gain easy access into SupportCenter Plus application you can customize and design your Customer Portal to suit your needs. Whether its permitting your customers to browse through solutions or announcements, to customizing the entire portal color, Customer Portal Settings provides it all.
With Customer Portal Settings under the Admin module, you can transform the entire web portal page into a flexible and feasible customer portal.
There are two blocks which needs to be configured before you achieve your desirable customer portal.
You can specify a Name to appear in the customer portal. Say SCP Customer Service Portal or Acme Customer Portal. You can also specify the Portal URL for the customer portal.
You can use this tab to customize the portal content and portal color of your customer portal. The Customize Portal tab consists of the following sections:
1. Portal Content
The Portal Content block consists of the Header, Content Area, Sidebar, and Portal Options.
2. Portal Color Customization
The Portal Color Customization section consists of five tabs.
Customize the header, content area, sidebar, tabs, and body background with portal color, font and size according to your choice by clicking the corresponding tabs. The changes made in this section can be instantly viewed in the Color Scheme Preview section. To preview the entire customer portal while customizing, click Full Screen Preview.
To restore to the default color scheme, select Restore Default Color Scheme link. Click Apply Changes to apply the changes made.
Business Units Enabled
Multiple portals can be added to the application, if you have enabled multi tenancy through Business Units and if the application has more than one Business Unit. Once the business units are enabled, you can create a new portal, customize the portal content and portal color, and you can also Associate Business Units to it.
Associate Business Units
Business Units can be associated to different customer portals configured in the application. This helps in providing a restrictive access for the contacts at business unit level to access the portal. When a business unit is associated with the portal, only the solutions and announcements of the associated business unit will be displayed in the Customer Portal welcome page. While submitting a ticket using the Customer Portal welcome page, the availability of products and business units also depends on the associate business unit setting.
Once the contact logs on to the portal, only the business unit to which the contact is associated is displayed.
For more information on how to customize the portal, refer Customer Portal Settings.