SupportCenter Plus

    Marking a Product as Inactive


    In SupportCenter Plus, a product could not be deleted if accounts, contracts, or requests were associated to it. These products remain active and appear in the product drop-down list while creating requests and contracts. To avoid a long list of inactive products in the products drop-down list, SupportCenter Plus has provided a feasible solution with Mark as Inactive option in the product details page, using which, any further contracts, business rule, or SLA for that product cannot be created.





    Requests cannot be created for inactive products.



    To mark a product as inactive,

    1. Click Products tab in the header pane.

    2. From the product list view page, select the product to be marked as inactive.


    1. From the product details page, click Mark as Inactive button. A confirmation dialog appears.

    2. Click OK to proceed. The status of the product is turned to inactive.




    1. Once the product is made inactive, the Delete button disappears and Make as Active button appears.

    2. The icon inactive-pro-icon beside the product name indicates that the product is made inactive and this icon gets displayed wherever the inactive product is used.




    Marking a Product as Active


    When the status of the product is marked as inactive, the Mark as Inactive button changes to Mark as Active. To bring the product back to the active state, click Mark as Active button.





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