Marking a Product as Inactive
In SupportCenter Plus, a product could not be deleted if accounts, contracts, or requests were associated to it. These products remain active and appear in the product drop-down list while creating requests and contracts. To avoid a long list of inactive products in the products drop-down list, SupportCenter Plus has provided a feasible solution with Mark as Inactive option in the product details page, using which, any further contracts, business rule, or SLA for that product cannot be created.
To mark a product as inactive,
Marking a Product as Active
When the status of the product is marked as inactive, the Mark as Inactive button changes to Mark as Active. To bring the product back to the active state, click Mark as Active button.