When the contact is completely satisfied that his/her request has been completely attended to and the reported problem has been resolved by the support rep, then the request can be closed by the support rep.
On closing the request a survey form is sent to the contact to rate customer satisfaction. You can also close a request without sending the survey using Close without Notification option. To know more on how to define s survey, refer Survey.
To close completed request,
Alternatively, you can also change the status field to Closed while editing the request. Refer Editing Request to know more.
To close more than one request,
You can close all the completed requests in bulk from the request list view page,
Close without Notification
You also have an option to close the request without sending the survey form to the contact even though Enable Survey option is enabled.
Say, On closing a request and sending a survey form to the contact via email, if the contact has enabled auto reply system then a reply mail is generated and sent to SupportCenter Plus. This reply mail in turn opens the closed request automatically.
Similar process continues even on closing this request. To stop this chain process, you can choose to close a request without sending a notification to contact.
To close without notification,