Search Solutions

From the request, you can search for solutions that might help you solve the issue described in the request.

To search for solutions,

1. Click the Requests tab in the header pane to open the request list view page.

2. Click the Subject link of the request for which you want to search for solution.

3. From the request details page, select More Actions drop down menu -> Search Solutions option. The search solutions page with a Search text box opens as shown below.  

4. Provide a search string in the Search text field and click Search or press Enter. The solutions that match the search string is displayed.