SupportCenter Plus

    View Contact Details

    While attending to a request, you might want to contact the customer for additional information. To view the contact details,

    1. Click the Request tab in the header pane to open the request list view page.

    2. Click the Subject link of the request for which you want to view the contact details.

    3. From the request details page, select More Actions drop down menu -> View Contact Details option. The Contact Details page pops up.  

    contact-details

     

    Contact Details pop up contains details such as, name of the contact, job title, email address, phone and mobile number of the contact, Account to which the contact belongs and Description.

     

    Alternatively you can also view the contact details by clicking on the contact name in the request details page as shown,

     

    contact-details-link

     

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