Requests based on Filters
You can view requests based on filters from the request list view page. In addition, you can also create new filters using the Custom View option to place requests in specific groups. There are some pre defined filters in SupportCenter Plus as shown,
My Open or Unassigned Requests
All your open requests and the requests unassigned to the support reps are listed under this option. These requests are in bold font.
Lists all the requests that is not assigned to any support rep.
My Open Requests
Lists all the request that are assigned to you in the open status.
My Requests On Hold
Lists all the requests assigned to you which is kept on hold.
My Overdue Requests
Displays requests assigned to you that has exceeded the due by time.
My Pending Requests
Lists all your unfinished and incomplete requests.
My Requests Due Today
Displays all requests assigned to you that are due for the current day.
My Completed Requests
All requests assigned to you that are completed and closed.
If the support rep has permission to view 'All' or "All in group & assigned to him" the requests raised in SupportCenter Plus then the following options is available to the support rep.
Lists all the open requests, irrespective of the support rep.
Requests On Hold
All the requests that are kept on hold, irrespective of the support rep is listed under this option.
Displays all the requests that have exceeded the due by time irrespective of the support rep.
Requests Due Today
Lists all the requests that are due for the day irrelevant of the support rep.
Lists all the unfinished requests irrelevant of the support rep.
Displays all the closed requests irrelevant of the support rep.
Lists all requests on all status say closed, pending, open and so on.
- Archived Requests
Lists all requests that are moved to archived state.