SupportCenter Plus

    Search Tips

     

    Unable to perform a search that fulfills your desired search list? Here are a few search tips that you can utilize while conducting a search operation.

     

    The tabular below shows the parameters for which the search operation can be performed. They are,

     

    Requests

    Solutions

    Contacts

    Accounts

    Contracts

    Parameter

    Description

    Parameter

    Description

    Parameter

    Description

    Parameter

    Description

    Parameter

    Description

    id

    Request ID

    id

    Solution ID

    id

    Contact ID

    id

    Account ID

    id

    Contract ID

    subject

    Title/Subject

    topicid

    Topic ID

    contact

    Contact Name

    account

    Account Name

    contract

    Contract Name

    desc

    Request Description

    subject

    Solution Title

    account

    Account Name

    desc

    Account Description

    desc

    Contract Description

    createdby

    Created By

    desc

    Solution Description

    login

    Login Name

    address

    Address

    contractno

    Contract Number

    contact

    Contact Name

    topic

    Topic Name

    title

    Job Title

    email

    Account Email

    account

    Account Name

    account

    Account Name

    keyword

    Keywords

    desc

    Contact Description

    fax

    Account Fax

    createdby

    Created By

    product

    Product Name

    author

    Created By

    email

    Contact Email

    domain

    Account Domain

    product

    Product Name

    recipient

    Recipients

    attachment

    Attachment Name

    phone

    Contact Phone

    website

    Account Website

    status

    Status Name

    resolution

    Resolutions

     

     

     

     

    attachment

    Attachment Name

    supportplan

    Support Plan

    supportrep

    Support Rep

     

     

     

     

     

     

    attachment

    attachment Name

    notes

    Notes

     

     

     

     

     

     

    service

    Service Names

    attachment

    Attachment Name

     

     

     

     

     

     

     

     

    tag

    Workorder Tag

     

     

     

     

     

     

     

     

    status

    Status Name

     

     

     

     

     

     

     

     

    level

    Level Name

     

     

     

     

     

     

     

     

    category

    Category Name

     

     

     

     

     

     

     

     

    subcategory

    Sub Category Name

     

     

     

     

     

     

     

     

    item

    Item Name

     

     

     

     

     

     

     

     

    priority

    Priority Name

     

     

     

     

     

     

     

     

    group

    Group Name

     

     

     

     

     

     

     

     

    timeentrydesc

    Time Entry Description

     

     

     

     

     

     

     

     

    timeentrytype

    Time Entry Type

     

     

     

     

     

     

     

     

     

    Simple Search:

    The Simple Search is the most commonly used search tip. Just type in a word or a group of words and search.

     

    search1

     

    Phrase Search:

    Use double quotes to search exact phrases or words.

     

    For example, here's how to type a phrase within double quotes. The search returns the exact phrase.

     

    search2

    Field Search:

    Limit the search to the specified field.

     

    For example, here's how to search results with Adam Smith as the contact or Heather Graham as the Support Rep.

     

    search3

     

    Combinational Search:

    The above three search options namely, simple search, phrase search and field search, can be combined to display results.

     

    search4

     

    "+" Search:

    A "+" symbol in front of the search word displays results precisely as you have typed it. Please note a space before the "+" symbol is mandatory.

     

    For example, here's how to search for requests from Adam Smith with the support rep as Heather Graham.

     

    search5

    "-" Search:

    A "-" symbol in front of the search word displays results that does not contain the word. Please note a space before the "-" symbol is mandatory.

     

    For example, here's how to search for requests from Adam Smith which are not assigned to Heather Graham.

     

    search6

     

    WildCard Search:

    WildCard search consists of the symbols "?" and "*", which is used as a placeholder or substitute for a sequence of characters or words.

     

    For example,

     

    Re?l : Returns results for Reel, Real  

    Re* : returns results for Read, Research, Real, Reel, Recreation, Resource and much more

     

    Advanced Request Search:

    Using advance search option you can further enhance the request search by drilling it down to request properties. This option allows you to search requests by providing the requests fields as search criteria.

     

    To perform advance request search:

    1. Click the Advanced Request Search icon advance-search-icon in the header pane beside the Go button. The Advanced Request Search page is displayed under the Requests tab.

    2. Click the Advanced Request Search link beside the search field to add search criteria.

    3. Select the field name from the drop down and select the condition value 'Contains' or 'Does not contain', for specifying your search condition. Enter the corresponding values in the text box provided.
    4. To specify another condition, click Add a condition link and specify the next condition.

      NOTE: The default condition type is 'AND'. When you have multiple conditions, the search results will be displayed only if all the mentioned conditions are satisfied by the request.
    5. Click Search. All the requests matching the criteria will be displayed.
    6. You can also sort the search results by Relevance, Created Date or Last Updated date by selecting an appropriate option from the Sort results by drop down.
    7. If you would like to get back to the normal search, click <<Back to Basic Search link available at the top right corner.

    advance-search

     

     

     

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