ManageEngine SupportCenter Plus provides you a facility to view all the time entries entered by the support reps on requests and thereby providing you the complete view of time entries in a single view. The time entry details specified for resolving the request in Request Details page is displayed under the Timesheets tab.
The time entries can be viewed for an account or all accounts at a varying date range and also you can group the time entries either by Account name or Support Rep. The total time spent by the support rep on the requests and the total amount to be paid by the customer can also be viewed using the Timesheets tab.
The administrator can export the 'Billable' time entries as IIF file format to be imported into QuickBooks for invoicing the customers.
The Timesheets tab will be available only to the Global and Business Unit administrators.