ManageEngine SupportCenter Plus enables you to view the "presence" of the customer support support rep; that is, you can check their availability status and reach the support rep who is currently available for contacting. Else, you can just send an email or submit your support query to the support team, which will be attended by them once they are available.
To access the technical support team's availability chart, which contains their contact information, such as email ID and phone number, along with the in-out status
Login to SupportCenter Plus with your user name and password.
Click the Support Team tab in the home page dashboard.
Support Team tab will be available only if the SupportDesk Plus administrator has provided you the necessary access permissions for the same.