Viewing Request History

 

The various actions performed on a particular request are stored in the request history for future reference and auditing purposes.

 

To view the request history

  1. Log in to the SupportCenter Plus application using your user name and password.

  2. Click the Request tab in the header pane.

  3. Click the Title of the request for which you need to know the complete history.

  4. In the View Request page, click the History tab in the center pane. This displays the complete history of actions that were performed on the request from the time of its creation.

  5. If a resolution was added or updated, you can view the resolution details and compare the old version of the resolution with the updated one. To do this, click the links Show Details or Compare link. The Show Details link shows you the details of the resolution in a separate pop-up window. Clicking the Compare link opens a new window with the updated request and the old request displayed one below the other.

  6. Once you have checked the details of the resolution, click the Close button to go back to History.

The details that are displayed in the History are in the ascending order with the earliest performed action shown at the top of the page and the latest action at the bottom of the page.

ManageEngine SupportCenterPlus - Customer Support Software

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