The customer support team sends notifications to you during the course of solving the issue submitted. Your responses to the support reps will also be displayed as threads / conversation. You can view these conversations from your own login view.
Log in to the SupportCenter Plus application using your user name and password.
Click the Requests tab in the header pane.
Click the Title of the request for which you wish to check the conversations.
In the View Request page, the various mails between you and the support rep in-charge will be displayed under the head Conversations.