Live Chat

Real-time ticket management for exceptional customer support

Streamline ticket resolution for support representatives.

  • Direct chat requests to the right support reps for speedy ticket resolution by excluding irrelevant reps.
  • Send auto-responses to end users with customizable welcome, missed chat, and transfer messages.
  • Configure predefined time frames during which support reps must pick up tickets.
  • Enable support reps to transfer or close chats and quickly create tickets from chat conversations.
  • Record all conversations in the searchable chat history.
Ticket resolution for support representatives
IT support tickets in live chat

Provide a convenient communication channel to users in customers’ organizations.

  • Allow users to initiate a live chat session to raise a new ticket or follow up on an existing one.
  • Enable end users to share files, screenshots, and other relevant resources as attachments within a conversation.
 
 
World's Largest Organizations Rely On SupportCenter Plus