Pricing FAQs for SupportCenter Plus version 14.7 and above

The new licensing model provides support reps with common access across Portals instead of the previous Portal-based licensing. This means that support reps now have access to all Portals without requiring individual licenses for each Portal.

These changes were made in the three editions of SupportCenter Plus:

The new pricing policy has introduced the following changes in the licensing structure:

• The Standard edition now includes one Portal by default
• The Professional edition now includes 10 Portals by default
• The Enterprise edition now includes 20 Portals by default

  For instance: If a user previously purchased five Professional edition Portals, they will automatically receive an upgrade to 10 portals when they update to the latest version and renew their subscription—all at no additional cost. If the user requires 14 Portals, they will need to upgrade to the Enterprise edition, which comes with 20 Portals.

The Support representatives' licenses are now global, enabling them to provide product assistance across multiple Portals without needing additional licenses for each Portal. You just need to purchase the total support rep licenses that are required for your organization. This makes SupportCenter Plus more efficient and cost-effective for you.

It is not possible to purchase additional portals separately.

No. It's not possible from build 14700.

We provide 24x5 technical support, available for all paid customers of SupportCenter Plus, excluding public holidays. Our support team is available to assist through email, phone, and online channels. Visit this page to learn about our Classic and Premium technical support plans.

Additionally, free Starter edition users can also subscribe to our technical support service for an annual maintenance fee of USD $35 per support representative.