System Requirements

Mentioned below are the minimum requirements to run SupportCenter Plus. You may require more RAM space and high-end processors depending upon the support load, simultaneous access load, and other applications' load installed on the same server.

Inbound Requests Per Day

Hard Disk Type

RAM

Processor

OS

10x - Less than 100

500GB SDD

16GB

1.7GHz to 2.4GHz
10MB to 12MB Cache
4 cores to 8 cores
or Any entry-level server grade processor

E.g
Intel Xeon Scalable - Bronze/Silver
Intel Xeon E Family

Windows Server OS (2012-2016) 

Linux

RHEL 8 or above

Ubuntu 14.0 or above

100x - Upto 1000

2TB - SDD

16GB/32GB*

2.4GHz to 3.0GHz

12MB to 20MB Cache
6 cores to 8 cores
or equivalent technology
E.g
Intel Xeon E Family

1000x- More than 1000

2TB#/3TB* - SDD

16GB/32GB*

3.0GHz to 4.5GHz

12MB to 30 MB Cache

10 cores to 20 cores

or equivalent technology

E.g

Intel Xeon Scalable Gold/Platinum

* - PostgreSQL bundled is configured as a database

# - More size required if request description/conversations and attachments, etc are prone to be more in given business usage.

Supported Browsers

  • Internet Explorer: IE 11, IE Edge
  • Firefox
  • Google Chrome

MSSQL

If your SupportCenter Plus runs on an MSSQL setup, then make sure to host the database server in a separate machine under the same network as the application server.  The DB server machine configuration solely depends on no of databases configured and usage. Please consult with your DBA or Microsoft MSSQL support for system requirements. Supported MSSQL Versions: 2008, 2010, 2012, 2014, 2016, and 2017. 

PostgreSQL

Since PostgreSQL 9.2 requires users to modify kernel resources to allot required resources for Postgres server,

i. Add the the below mentioned entry in /etc/sysctl.conf

kernel.shmmax=536870912 

kernel.shmall=131072 

ii. Execute sudo sysctl -p /etc/sysctl.conf to reload the configured change.

Note: This is only applicable for Linux OS installations that use bundled Postgres.

Have questions regarding the System requirements to run SupportCenter Plus? Please let us help you. Kindly mail us your requirement by clicking .