Calls Tab - All about Calls



The Calls tab provides information on all the calls that have happened in the time duration as set in the calendar. Detailed quality metrics and trends for all calls are displayed through:

Sniffer Interface - Active Calls Summary




Note: Drill down to Call Details views from Active calls is not possible, as the Active Calls information is fetched from the Cache. Can view the call details once the call is completed.

Calls Report



Call Details




CDR Interface - Calls Report  

The Calls Report tab in CDR Interface is similar to the Calls Report tab in Sniffer Interface.


 CDR Interface - Call Details  




Calls by Status


History Data - Multiday Calls Summary




Next Section covers ....


    Alarms - Alerting the Administrator


Copyright © 2011, ZOHO Corp. All Rights Reserved.