Calls Tab - All about Calls

Contents

Overview

The Calls tab provides information on all the calls that have happened in the time duration as set in the calendar. Detailed quality metrics and trends for all calls are displayed through:

Sniffer Interface - Active Calls Summary

 

 

 

Note: Drill down to Call Details views from Active calls is not possible, as the Active Calls information is fetched from the Cache. Can view the call details once the call is completed.

Calls Report

 

 

Call Details

 

 

 

CDR Interface - Calls Report  

The Calls Report tab in CDR Interface is similar to the Calls Report tab in Sniffer Interface.

 

 CDR Interface - Call Details  

 

 

 

Calls by Status

 

History Data - Multiday Calls Summary

 

 

 

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