Adding Domains or Workgroups

Remote Access Plus is a complete Enterprise Troubleshooting Solution that assists you tackle day to day troubleshooting demands with creature comforts. All you have to do to troubleshoot any computer in your network is to add your domain or workgroup under Remote Access Plus management. Following are the steps to add a domain/workgroup in Remote Access Plus.

Note : Remote Access Plus is capable of managing computers in multiple domains, workgroups and Novel eDirectory. Computers in Novel eDirectory based networks are considered as workgroups.

Discovering Domains / Workgroups

Once you download and install Remote Access Plus server, All the domains and workgroups in your network will be fetched and will be available under Admin tab -> Computer Settings -> Domains -> Discovered Networks.

Adding a Domain

Note : While adding a Domain/Workgroup, ensure you provide credentials with Administrative Privileges as this account will be used to deploy agents to the network computers on demand.

You can add domains in two ways,

  1. From the auto-discovered domains while installing the product.
  2. From Admin tab -> Under Scope of Management -> Domains -> Add Domain.

Both the options will open the Add Domain dialog box where you have to provide the following information.

Parameter

Description

Domain Name

Provide the name of the domain. Usually a Netbios or pre-2000 name of domain

Network Type

While adding a domain choose Active Directory option

Domain User Name

Provide the name of a user with Domain Admin Privilege. It is recommended to have a dedicated domain admin user account for Remote Access Plus whose password policy is set to "Never Expire"

Password

Provide the password of the domain admin user

AD Domain Name

The FQDN of the Active Directory Domain

Domain Controller Name

If you have multiple domain controllers, provide the name of the domain controller that is nearest to the computer where Desktop Central Server is installed

Adding Workgroups

Similar to domains, workgroups can also be added in two ways viz,

  1. From the auto-discovered workgroups while installing the product.
  2. From Admin tab -> Under Scope of Management -> Domains -> Add Domain.

Both options will lead you to the Add domain dialog box where you have to fill the following information.

Parameter

Description

Domain Name

Provide the name of the workgroup

Network Type

Choose workgroup option

Admin User Name

A common user name which has administrative privileges in all the computers within that workgroup. It is recommended to have a dedicated user account for Remote Access Plus whose password policy is set to "Never Expire"

Password

The password of the admin user

DNS Suffix

This is required to uniquely identify a computer within a workgroup. For example, if you have a computer with the same name in two different workgroups, the DNS suffix is used to identify it uniquely

Adding computers under Remote Access Plus scope

Once a domain or workgroup is added, Remote Access Plus will automatically try getting the list of all the computers under the respective domain or workgroup. If it fails in rare scenarios, from your Remote Access Plus console, navigate to Admin tab -> Computers -> Add Computers now type the name of the computer you wish to support using Remote Access Plus and add it.