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Remote Access Plus Cloud Agent Upgrade

This document explains the process of Cloud Agent upgrade.

What happens during an Agent upgrade?

  • During an Agent upgrade, agent and DS binaries with the latest fixes or enhancements are pushed to the Remote Access Plus server.
  • Roaming agents will contact the server every 90 minutes to check for updates.
  • In the case of a Distribution Server, the Remote Access Plus server will be contacted based on the replication policy configured.
  • Agents under Distribution Server will contact the Distribution Server every 90 minutes to check for updates.
  • If there is a new agent or Distribution Server version available, roaming agents and Distribution Server will download the new agent and Distribution Server binaries respectively, directly from the Zoho CDN.
  • Agents under Distribution Server will download the binaries from the Distribution Server.
  • Agent binaries will approximately be, 21 to 25 MB in size and Distribution Server binaries will approximately be, 15 to 20 MB in size.
  • If there is an unexpected failure during the upgrade, the scheduler in your agent machine will run every 60 minutes to complete the upgrade.

How do you check if an upgrade is completed?

  • The current version of the agent is available on the SoM summary page. Navigate to Agent > Summary > Agent Version.
  • The version can also be checked manually from the SoM computers page.
  • You can also view the "Agent upgraded" message in the Event Log Viewer.

Enhancements & Fixes in Agent - Windows 10.0.682.W

Bug Fix

  1. Issue in on-demand deployments under specific cases has been fixed.

Enhancements & Fixes in Agent - Distribution Server Version = 10.0.670 | Windows 10.0.681.W

Bug Fix

  1. A minor issue in excluding target during certain deployments has been fixed.

Enhancements & Fixes in Agent - Windows 10.0.680.W

Bug Fix

  1. Issue in performing specific actions in command prompt has been fixed.

Enhancements & Fixes in Agent - Mac 10.0.672.M

Enhancement

  1. Remote Access Plus now supports macOS Ventura.

Enhancements & Fixes in Agent - Windows 10.0.679.W

Bug Fix

  1. Issue in accessing System Manager under specific cases has been fixed.

Enhancements & Fixes in Agent - Mac 10.0.671.M | Linux 10.0.669.L

Bug Fix

  1. Issue in executing on-demand tasks for Mac and Linux agents under specific cases has been fixed.

Enhancements & Fixes in Agent - Distribution Server Version = 10.0.669

Bug Fix

  1. Minor issue fixes in processing the on demand operations using Distribution Server.

Enhancements & Fixes in Agent - Windows 10.0.678.W

Enhancement

  1. Issue in updating the deployment status under specific cases has been fixed.

Enhancements & Fixes in Agent - Windows 10.0.676.W

Enhancement

  1. Minor enhancement has been made in remote control.

Enhancements & Fixes in Agent - Windows 10.0.674.W

Bug Fix

  1. Issue in agent upgrade under specific cases has been fixed.

Enhancements & Fixes in Agent - Windows 10.0.673.W | Mac 10.0.669.M | Linux 10.0.668.L | Distribution Server Version 10.0.667

Enhancement

  1. Endpoint Central rebranding specific updates have been made.

Enhancements & Fixes in Agent - Windows 10.0.672.W

Enhancement

  1. Optimized bandwidth usage for faster deployment.

Enhancements & Fixes in Agent - Windows 10.0.671.W

Bug Fix

  1. Notify scan issue has been fixed.

Enhancements & Fixes in Agent - Windows 10.0.670.W | Mac 10.0.668.M | Linux 10.0.667.L | Distribution Server Version = 10.0.666

Bug Fixes

  1. Issue in detecting the Edge browser for initiating Text chat from the agent side has been fixed.
  2. Issue in downloading the Remote Control components in Imaged OS machines under specific cases has been fixed.
  3. Issue with Linux custom scripts has been fixed.

Enhancements & Fixes in Apache 2.4.53

  1. Upgraded the Distribution Server's Apache version from 2.4.52 to 2.4.53.

Enhancements & Fixes in Agent - Windows 10.0.669.W | Mac 10.0.667.M | Distribution Server Version = 10.0.665

Bug Fixes

  1. File request load from the agent has been optimized.
  2. Issue in fetching the user details for macOS 12.3 has been fixed.

Enhancements & Fixes in Agent - Windows 10.0.668.W

Bug Fixes

  1. Issue in which the agent tray icon was running mulitple instances has been fixed.

Features & Enhancements in the latest Agent Upgrade-Windows 10.0.667.W | Mac 10.0.666.M | linux 10.0.666.L

Features

  1. The ability to create custom groups containing computers/users from multiple domains have now been introduced.
  2. Localization is now available for Korean language.
  3. A user with write access to at least one module can now create Static and Dynamic computer custom groups.

Enhancements

  1. DesktopCentral.exe has been renamed to UEMS.exe and will be reflected in the trayicon.exe and the shortcut icon.
  2. The product has been enhanced to display local time according to the logged-on user account settings.
  3. Option to force uninstall an existing agent and install a new one during manual installation for Linux OS has been introduced.
  4. Machine IP address is added as a new criteria for creating dynamic custom groups.
  5. A check for "dpkg - already in use" has been introduced.
  6. Admin users can choose to share access to custom groups based on users, computers or both under the custom group settings.
  7. Workgroup and Active Directory domain name can now be discovered for macOS machines automatically.

    8. Enhancements & Fixes in Agent - Windows 10.0.505.W

    Bug Fixes:

    1. Issue in initiating remote control for machines under non-english Remote office has been fixed.

    Enhancements & Fixes in Apache 2.4.52

    1. Upgraded the Distribution Server's Apache version from 2.4.51 to 2.4.52.

    Enhancements & Fixes in Agent - Windows 10.0.504.W | Distribution Server Version=10.0.496

    Bug Fixes:

    1. Issue in executing the installation commands from agent and distribution server exe has been fixed
    2. The issue in calling applications in the agent folder without quoted paths has been fixed.

    Enhancements & Fixes in Server - 10.0.470

    Enhancements:

    1. Upgraded Apache version from 2.4.48 to 2.4.51

    Enhancements & Fixes in Agent - Windows 10.0.503.W

    Bug Fixes:

    1. Issue in auto-updating root certificate while establishing secure communication with Notifcation Server has been fixed.

    Enhancements & Fixes in Agent - Windows 10.0.502.W | Linux 10.0.480.L

    Security Fixes:

    1. In Remote Access Plus Cloud, the skipping of server certificate verification in some cases has been fixed.

    Bug Fixes:

    1. Logging sensitive data in log files has been restricted.

    Enhancements & Fixes in Agent - Windows 10.0.497.W | Mac 10.0.482.M | Linux 10.0.478.L

    Security Fixes:

    1. SSL validation in Notification Server has been enforced.
    2. Security-related data will no longer be stored in the log folder of the agent.

    Enhancements:

    Remote Access Plus will now support Windows 11, Windows Server 2022 and macOS Monterey.

    Enhancements & Fixes in Agent - Windows 10.0.496.W

    Bug Fixes:

    1. Issue in agent machines detecting proxy settings for Remote Control feature has been fixed.

    Enhancements & Fixes in Agent - Windows 10.0.495.W | Mac 10.0.481.M | Linux 10.0.477.L

    Enhancements:

    1. CDN-based file distribution for agent binaries and other static files has been introduced.
    2. Rosetta 2 installation for M1 Mac machines has been automated.

    Security Fixes:

    1. 7zip has been upgraded from version 17.0.1 to 19.0.0

    Bug Fixes:

    1. Stability fixes are added in agent upgradation, agent-server authentication, and tray icon.
    2. Issue in detecting installed browsers for launching chat in agent machine has been fixed.
    3. Issue with special character parsing in Agent/Distribution Server exe installation has been fixed.
    4. Reconnection timeout duration in Notification Server(DMS) has been decreased.