How do I disable Google Authenticator in Remote Access Plus?

Remote Access Plus administrator can disable the two-factor authentication via Google Authenticator from Admin tab -> User Administration -> Disable Secure Authentication.

What can be done if the user/administrator cannot access Google Authenticator?

If a user/administrator has deleted or unable to access the Google Authenticator account,
He/she can contact other users with the administrator privileges to restore two-factor authentication using Google Authenticator. Administrator can also re-send the QR code via e-mail from Admin tab -> User Administration -> Actions (Under the appropriate user) -> Re-send QR Code.

If there are no other administrators available,
Follow the below steps to disable the two-factor authentication.

  1. From the machine in which your Remote Access Plus server is running, open services.msc and stop your Remote Access Plus Server service.
  2. Using command prompt in administrator mode, navigate to <Install_Dir>\RemoteAccessPlus_Server\bin directory and execute ExecuteQuery.bat disable2FA.xml.
  3. Start Remote Access Plus server service from services.msc.
  4. Now login to the Remote Access Plus web console using a different browser to avoid caching issues.
Note: Following the above steps will disable two-factor authentication for all the Remote Access Plus users. However, You can enable it again by navigating to Admin tab -> User Administration -> Secure Authentication -> Enable Two-Factor Authentication.