Remote Access Plus comes with the capability to let you carefully supervise your remote sessions by recording them.

Why should you record remote sessions?

1. Recording your sessions will let you keep track of absolutely everything that happens during a remote session.
2. The recorded files make auditing effortless.
3. Certain troubleshooting operations are tricky and may involve a lot of steps. These recorded files can serve as training materials.

How to enable screen recording?

1. From your Remote Access Plus web console, navigate to Tools -> Remote Control -> Screen Recording.
2. Check the Enable Screen Recording option.
3. Select the compressor and decompressor format for the video. If the selected Codec is not available on the remote computer, the default codec will be used.
4. Specify the number of Frames per second. A higher frame rate results in smoother mouse movements but increases video size. For auditing purposes, it's better to leave it at the default value.
5. Select the color quality (i.e., the number of pixels used to represent the color of a single pixel). Higher color quality broadens the color depth range but also increases the video size.
6. Specify the Maximum Storage size for recorded videos. When the storage limit is exceeded, older recordings will be automatically deleted.
7. Define what should happen if the remote computer runs out of disk space during recording — either stop recording and continue the session or disconnect the session.
8. To restrict downloads to authenticated users, enable the checkbox to require the Remote Access Plus server’s username and password before download.
9. To notify users that a session is being recorded, select the Enable User Notification checkbox, enter the message, and save.

You have now successfully configured the settings to record every remote control session.

How to download the recorded remote session videos?

To download the recorded remote sessions, navigate to Reports tab -> Remote Control History -> and click the Download Video button next to the desired session.