As an administrator, many a times you would have felt mundane routines spill over crucial attention-seeking jobs of your network. Remote Access answers this concern through its User & Role Management module by letting you delegate your routine activities to chosen users with well-defined permission levels. You can easily administer the users, and define their scope to manage a specific set of computers.
There are three different roles in Remote Access: Super admin, admin and the technician. The person who carries out the sign-up process will automatically be assigned as the super admin. Super admin and admins can invite other admins and technicians based on licenses purchased.
Once, the user accepts the invite he/she will be able to access the Remote Access application using the Zoho account.
Super admins and admins can choose to limit the privileges of technicians or other admins to a specific group of computers. i.e, they'll be able to troubleshoot or invoke any remote operation only on the specified group of computers. You can achieve this by clicking on the Groups section, seleci the groups you wish to grant access to that particular admin or technician.