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Remote Access Plus Release Notes

  • Build 11.3.2400.15
  • Build 10.1.2119.1

11.3.2400.15 Mar 2024

Bug fixes

  1. Minor issue fixes and enhancements have been made.

11.3.2400.09 Feb 2024

Bug fixes

  1. Issue in upgrading the windows agent has been fixed.

11.3.2400.07 Jan 2024

Bug fixes

  1. Issue in accessing the server login page during another active session has been resolved.
  2. Minor updates to the certificates which are used to verify the upgrade file.
  3. Maverick client jar has been upgraded from 1.6.24 to 1.7.56
  4. The removal of the System Tools task will result in the termination of corresponding Scheduler Tasks on the agent machines.
  5. An issue causing build upgrade failure has been resolved.
  6. A SAML authentication failure that occurs when the name ID is chosen as the email ID has been fixed.

Enhancements

  1. Security enhancements have been made to the Mac agent folders.
  2. You can now perform the log-off action for both specific user(s) and inactive user(s).
  3. User mapping and asset state capabilities has been introduced for Asset Explorer integrated setup.
  4. Enhancements have been made to improve the performance of notification server.
  5. [Addition - Nov 2023] Security provisions to restrict certain users from accessing the central server installation directory have been introduced.

Features

  1. Introduced smart sign-in method for mobile app, allowing technicians to log in with a QR code.
  2. Screen recording option has been introduced to Linux machines.
  3. Remote Access Plus extends it's support for Linux machines running on ARM processors.

11.2.2325.22 Dec 2023

Bug fixes

  1. Minor updates to the certificates which are used to verify the upgrade file.

11.2.2325.20 Nov 2023

Bug fixes

  1. Issue in loading the Remote Access Plus console in ServiceDesk Plus/ Asset Explorer console has been fixed.
  2. The issue with filtering computers using the Search bar in Remote Control has been resolved.

Enhancements

  1. JSON jar component has been upgraded to 20231013.

11.2.2325.16 Oct 2023

Bug fixes

  1. Issue in renaming the computers under specific cases has been fixed.
  2. Issue in performing specific actions in Services has been fixed.
  3. Issue in ending the remote session for Windows computers under specific cases has been fixed.
  4. Server startup issue after upgrading your setup under specific cases has been fixed.
  5. Issue in sharing the security recommendations report to the administrators and technicians has been fixed.
  6. A cookie handling issue that occurs during multiple login sessions has been resolved.

Enhancements

  1. Users can now login to their Remote Access Plus mobile app using SAML authentication.
  2. Ability to Create Custom Groups based on Active Directory Objects has been introduced.
  3. Additional inclusion criteria have been introduced to facilitate tailor-made deployments using Dynamic Custom Groups.
  4. Remote Access Plus now supports macOS Sonoma.

Features

  1. Technicians can now view hardware details of endpoints from System Manager.

11.2.2315.16 Aug 2023

Bug fixes

  1. Communication between agent and Notification Server has now been optimized.
  2. Issue in prompting users to configure secure gateway server has been fixed.
  3. Issue in enforcing privilege restrictions for Asset Explorer users has been fixed.
  4. Issues pertaining to privilege issues for technicians utilizing Remote Desktop Sharing have been resolved.
  5. Issues with the technician's session lockout have been resolved.

Enhancements

  1. Navigation bar and user profile section has been revamped for improved usability.

Features

  1. Technicians can now access Linux Terminal and perform command line operations from System Manager.

11.2.2300.29 July 2023

Bug fixes

  1. Issues with the technician's session lockout have been resolved.
  2. Issues pertaining to privilege issues for technicians utilizing Remote Desktop Sharing have been resolved.
  3. Issue in enforcing privilege restrictions for Asset Explorer users has been fixed.
  4. Issue with renaming the computer under specific cases has been fixed.
  5. Issue in performing specific actions in Services has been fixed.

11.2.2300.9 Mar 2023

Bug fixes

  1. Issue in performing user modification operation has been fixed.

11.2.2300.8 Mar 2023

Enhancements

  1. Communication between agent and Notification Server has now been optimized.

11.2.2300.5 Feb 2023

Bug fixes

  1. Executing query reports has been enhanced.

11.2.2300.3 Jan 2023

Enhancements

  1. PostgreSQL database version is upgraded from 10.21 to 10.23

11.2.2300.1 Dec 2022

Bug fixes

  1. Page loading issues under User Administration for specific cases has been fixed.

11.1.2246.1 Nov 2022

Bug fixes

  1. Issue in Linux agent installation/upgrade under specific cases has been fixed.
  2. File permission issue in Linux agent has been fixed.

11.1.2242.1 Nov 2022

Features

  1. Technicians can now remotely access Windows PowerShell.
  2. Secure Gateway Server is now available for Remote Access Plus.

Enhancements

  1. Configuring two-factor authentication has been enhanced.

11.1.2239.1 Oct 2022

Enhancements

  1. Technicians can now rename remote computers.

11.1.2238.1 Oct 2022

Features

  1. You can now integrate Remote Access Plus with ServiceDesk Plus!
  2. Technicians can now view real-time network and computer performance during remote sessions.

11.1.2236.1 Sep 2022

Bug fixes

  1. Minor security enhancement for Linux agents.

11.1.2234.1 Aug 2022

Bug fixes

  1. Minor issues under port settings have been fixed.

10.1.2232.1 Aug 2022

Enhancement

  1. You can now limit the number of times a user can postpone shutdown or restart operation.
  2. Configuring SAML authentication with ADFS IdP has been enhanced.

10.1.2230.1 Aug 2022

Feature

  1. Sign-in credentials from the clipboard can now be copy-pasted in a remote session.

Enhancement

  1. You can now send announcements to target computers.
  2. Quick Launch feature is now supported for Linux OS.
  3. PostgreSQL database version is upgraded from 10.17 to 10.21.

10.1.2228.20 Oct 2022

Bug fixes

  1. Minor issue fixes and enhancements have been made.

10.1.2228.19 Jan 2023

Bug fixes

  1. Issue in accessing System Manager Settings has been fixed.
  2. An SQL injection vulnerability that could be exploited only by an authenticated adversary has been fixed. (CVE-2022-47523)

10.1.2228.16 Dec 2022

Bug fixes

  1. Page loading issues under User Administration for specific cases has been fixed.

10.1.2228.14 Nov 2023

Bug fixes

  1. An insufficient session expiration issue in few APIs has been fixed.

10.1.2228.13 Nov 2022

Enhancements

  1. Configuring two-factor authentication has been enhanced.

10.1.2228.12 Nov 2022

Bug fixes

  1. Minor enhancements and issue fixes have been made.

10.1.2228.11 Oct 2022

Bug fixes

  1. Minor enhancements and issue fixes have been made.

10.1.2228.10 Oct 2022

Bug fixes

  1. JAR version(s) prone to Text4Shell (CVE 2022-42889) is no longer in use and has been upgraded.

10.1.2228.9 Oct 2022

Bug fixes

  1. Minor issue in deploying scheduled task has been fixed.

10.1.2228.8 Oct 2022

Enhancements

  1. You can now integrate Remote Access Plus with Servicedesk Plus!

10.1.2228.7 Oct 2022

Bug fixes

  1. Issue in listing Computers name when creating Custom Group has been fixed.

10.1.2228.5 Sep 2022

Bug fixes

  1. Minor issue fixes and enhancements have been made.

10.1.2228.4 Aug 2022

Bug fixes

  1. Minor issues under port settings has been fixed.
  2. Minor issues in DB Migration using windows authentication has been fixed.

10.1.2228.3 Mar 2023

Enhancements

  1. Minor enhancements in performing on-demand tasks.

10.1.2228.1 Oct 2022

Enhancements

  1. Tomcat version upgraded from 8.5.72 to 8.5.78.

10.1.2226.1 July 2022

Enhancements

  1. Agent-server communication security has been enhanced while performing on-demand tasks.

Bug fixes

  1. Minor issues in System Manager have been fixed.
  2. Issue while connecting to Remote Session after Reboot has been fixed.

10.1.2224.1 July 2022

Enhancements

  1. JRE version upgraded from 1.8.0_282 to 1.8.0_332.

10.1.2221.1 June 2022

Enhancements

  1. Introducing the Remote Log Off feature wherein technicians can remotely log off end users of a target computer.
  2. You can now add custom name to managed devices.
  3. Ability to back up MSSQL database in .bak format has been introduced

10.1.2220.5 July 2022

Bug fixes

  1. Minor issue in initiating chat during remote session has been fixed.
  2. Minor issue fixes have been made in System Manager.

10.1.2219.1 May 2022

Bug fixes

  1. A minor issue has been fixed in file manager.

10.1.2215.1 Apr 2022

Features

  1. From now on, only macOS 10.11 and above will be supported.
  2. Introducing user based custom group in Remote Access Plus.
  3. Remote Access Plus now comes with the Schedule Shutdown feature to help conserve power in your enterprise.
  4. Remote Access Plus now comes with the Schedule Wake Up feature to help troubleshoot even a switched-off computer.

Enhancements

  1. 2 Factor Authentication has been enabled for manual agent uninstallation.
  2. Remote Control, System Manager, Chat, Announcement, and System Tools can now be accessed from the Tools tab.
  3. Users can now create Static and Dynamic custom groups in Remote Access Plus.

10.1.2213.1 Apr 2022

Bug fixes

  1. Issue in showing the correct Modified Time for files has been fixed.
  2. A minor issue in event viewer has been fixed.

Enhancements

  1. The Action button under Registry and File Manager has been improved for better accessibility.

10.1.2147.1 Dec 2021

Bug fixes

  1. Minor issues have been fixed.

10.1.2138.18 June 2022

Bug fixes

  1. Issue in initiating system manager in certain cases has been fixed.

10.1.2138.17 June 2022

Bug fixes

  1. Issue in uninstalling certain software under system manager has been fixed.

10.1.2138.16 June 2022

Bug fixes

  1. Issue in downloading multiple files under system manager has been fixed.

10.0.2138.15 May 2022

Enhancements

  1. OAuth authentication introduced for Mail Server Settings.

10.0.2138.14 May 2022

Bug fixes

  1. Minor issue fixes and enhancements have been made.

10.0.2138.13 May 2022

Bug fixes

  1. Issue in Linux agent installation under specific cases has been fixed.

10.0.2138.12 Apr 2022

Bug fixes

  1. An issue encountered during Remote Control, in specific scenarios, has been fixed.
  2. Issue in user logon has been fixed.
  3. Multi-select option for a selected criteria has been enabled under Reports.
  4. Issues in restoring Scheduled DB Backup (MSSQL DataBase) has been fixed.

10.0.2138.11 Apr 2022

Bug fixes

  1. Issue in fetching Patch/Inventory details from SoM view has been fixed.
  2. Issue in validating a domain has been fixed.

10.0.2138.10 Mar 2022

Bug fixes

  1. Few security enhancements have been made.

10.0.2138.9 Mar 2022

Bug fixes

  1. Minor issue fixes and enhancements have been made

10.0.2138.7 Feb 2022

Enhancements

  1. Enhancements have been made in Emergency Mitigation Service (EMS) to provide emergency mitigations by automatically applying urgent fixes to your server.

Bug fixes

  1. Issue in showing the Connect button in the home page has been fixed.
  2. A pop-up issue encountered while establishing a remote connection through HTML viewer, in certain cases, has been fixed.
  3. Issue in executing certain commands in the remote command prompt has been fixed.

10.0.2138.4 Feb 2022

Enhancements

  1. Apache has been upgraded from 2.4.48 to 2.4.51.

Bug fixes

  1. Issue with the certificate expiry message being displayed has been fixed.
  2. Issue in uploading files in the system manager tool has been fixed.

10.0.2138.3 Jan 2022

Enhancements

  1. A new version of the Authentication API has been released.

10.0.2138.2 Jan 2022

Bug fixes

  1. Privilege escalation issue has been fixed.

10.0.2138.1 Jan 2022

Bug fixes

  1. An authentication bypass issue has been fixed.

10.1.2137.14 Mar 2022

Enhancement

  1. Minor issue fixes and enhancements have been made.

10.1.2137.13 Mar 2022

Enhancement

  1. The API version has been upgraded from 1.3 to 1.4.

10.1.2137.12 Feb 2022

Bug fixes

  1. Issue in showing the Connect button in the home page has been fixed.
  2. A pop-up issue encountered while establishing a remote connection through HTML viewer, in certain cases, has been fixed.
  3. Issue in making voice and video calls through secure ports has been fixed.
  4. Issue in removing computers from the Exclude Computers list under the User Confirmation section has been fixed.
  5. Issue in taking remote control of mac computers, where the connection was established using the view-only mode, has been fixed.
  6. Issue in downloading the screen recorded files by non-admin technicians has been fixed.
  7. Issue in executing certain commands in the remote command prompt has been fixed.
  8. Minor issue fixes are made to improve the performance of notification server.

10.1.2137.11 Feb 2022

Bug fixes

  1. Issue in uploading files in the system manager tool has been fixed.
  2. Issue with the certificate expiry message being displayed has been fixed.

10.1.2137.9 Jan 2022

Bug fixes

  1. An authentication bypass issue has been fixed.

10.1.2137.6 Dec 2021

Bug fixes

  1. Log4j is no longer used in Remote Access Plus.

10.1.2137.3 Dec 2021

Bug fixes

  1. An authentication bypass issue has been fixed.

10.1.2137.2 Nov 2021

Enhancements

  1. From now on, Two-Factor Authentication has been made mandatory as an additional security measure.

Bug fixes

  1. Issue in uploading images for rebranding web server and agent has been fixed.
  2. Security related data will no longer be stored in the memory dump files of server tray icon.
  3. The dcondemand.exe crashing issue has been fixed while inaccurate data received from server.
  4. Issue in accessing certain pages from the home page has been fixed.
  5. Issue in listing the computers under the User Confirmation settings has been fixed.
  6. Issue in license shortfall resolving page has been fixed.
  7. From now on, no sensitive data will be stored in the agent EXE dump files after Remote Command Prompt usage.

10.1.2137.1 Oct 2021

Enhancements

  1. Remote Access Plus will now support Windows 11, Windows Server 2022 and macOS Monterey.

10.1.2136.1 Sep 2021

Features

  1. Notifications for end-users can be enabled now for processes like Pre-install, ConfigProgress, Force Reboot, Postpone Reboot, and Tools Reboot.
  2. Postpone reboot option has been introduced for Linux systems.

Enhancements

  1. The dependency packages required by the Agent will be requested and installed by the Agent itself.

Bug fixes

  1. Removed unused variables in the deployment template from the Agent side.

10.1.2134.1 Sep 2021

Enhancements

  1. PostgreSQL database version is upgraded from 10.16 to 10.17.

Bug fixes

  1. The issue of automatic termination of remote connection in specific scenarios has been fixed.
  2. The text chat issue of automatically scrolling down to the recent messages has been fixed.
  3. An issue where user sessions expired prematurely was fixed.

10.1.2132.8 Dec 2021

Bug fixes

  1. Issue in managing credentials under credential manager has been fixed.

10.1.2132.7 Dec 2021

Bug fixes

  1. An authentication bypass issue has been fixed.

10.1.2132.6 Oct 2021

Bug fixes

  1. From now on, no sensitive data will be stored in the agent EXE dump files after Remote Command Prompt usage.
  2. The dcondemand.exe crashing issue has been fixed while inaccurate data received from server.

10.1.2132.5 Oct 2021

Bug fixes

  1. Issue in accessing certain pages from the home page has been fixed.
  2. Issue in listing the computers under the User Confirmation settings has been fixed.
  3. Issue in license shortfall resolving page has been fixed.
  4. Issue in establishing remote control peer-peer connections from chromium based browsers has been fixed.

10.1.2132.4 Sep 2021

Bug fixes

  1. Security related data will no longer be stored in the log folder of the agent.
  2. Security related data will no longer be stored in the memory dump files of server tray icon.
  3. The dcondemand.exe crashing issue has been fixed while inaccurate data received from server.
  4. Issue in enabling Two Factor Authentication in specific cases has been fixed.

10.1.2132.3 Sep 2021

Enhancements

  1. From now on, Two-Factor Authentication has been made mandatory as an additional security measure.

10.1.2132.2 Sep 2021

Bug fixes

  1. Issue in properly displaying agents in Computers page under certain scenarios has been fixed.

10.1.2132.1 Aug 2021

Features

  1. Introducing support for SUSE Linux 15.

Enhancements

  1. Windows agent file can now be downloaded as an EXE.

Bug fixes

  1. Issue in database startup when executing standalone files, due to inadequate privileges, has been fixed.
  2. The issue of wrongly reporting the server status as offline/unavailable has been fixed.
  3. The page loading error faced during viewing or modifying a custom group has been fixed.
  4. Issue in initiating multiple remote control connections has been fixed.
  5. Central server installation folder's permission has been restricted only to system administrators.

10.1.2121.1 June 2021

Bug fixes

  1. From now on, the user will receive a new randomized password when resetting the password (CVE-2021-41828).
  2. Issue in unauthorized access to the PGSQL folder has been fixed.
  3. Issue in storing the encrypted passwords has been fixed.
  4. From now on, the database backup password will be newly generated and randomized (CVE-2021-41827).
  5. A file access control security issue has been fixed.

10.1.2119.1 Oct 2021

Issue Fix

  1. Issue in executing commands using notification server has been fixed.
  2. Issue in folder authorization when serving files to the agents has been fixed.
  3. The issue in processing on-demand tasks has been fixed.
  4. An internally identified authorization issue in SAML has been fixed.
  5. An Integer overflow Vulnerability found in specific cases while receiving responses from the server has been fixed.
  6. Issue in controlling mac remote session during specific scenarios has been fixed.
  7. Issue in invoking chat from remote control has been fixed.
  8. Issue where the receiver is unable to hear the caller's voice while in a voice call has been fixed.
  9. Issue in parsing the Screen Recording video of a remote session during idle screen timeout has been fixed.
  10. Issue in notifying users on remote session disconnection after performing reboot-reconnect has been fixed.
  11. Authentication issue while accessing the servlet in specific cases has been fixed.
  12. Issue in using system manager in non-english languages under certain cases has been fixed.
  13. Agent-server communication failure in specific cases has been fixed.
  14. Issue in displaying announcements to end-users under specific cases has been fixed.
  15. Issue in auditing the remote control sessions using the timestamps in action log viewer has been fixed.
  16. Issues in displaying reboot prompt has been fixed.
  17. Issues in displaying postpone reboot interval options in agent computers for certain cases have been fixed.

Enhancements

  1. PostgreSQL database version is upgraded from 9.5.9 to 10.16
  2. Workgroup and Active Directory domain name can now be discovered for macOS machines automatically.
  3. Enhanced Trusted Communication between agent and server (CVE-2020-15589).
  4. The central server's SSL certificate validity has been reduced to 365 days.
  5. Remote Access Plus can now detect macOS Big Sur.
  6. Remote Control module in Remote Access Plus now captures the cursor movement while recording the screen in a remote session.
  7. From now on, only macOS 10.9 and above will be supported.
  8. Remote Access Plus has now upgraded the support for 14 languages to the later builds.
  9. You can now get end-users' approval before accessing their file manager and command prompt.
  10. RemoteAccessPlus.exe has been renamed to UEMS.exe and will be reflected in the trayicon.exe and the shortcut icon.
  11. Agent tray icon can now be rebranded.
  12. The ability to let the end-users disconnect the remote sessions initiated by technicians has been introduced.

Features

  1. Direct Download can be enabled/disabled for Linux Agents
  2. From now on, you can rename Windows workstations from System Manager
  3. Remote Shutdown is now supported for Linux computers.
  4. jQuery has been migrated to 3.4.1.
  5. Privilege escalation issue due to bundled nginx has been fixed.
  6. Introducing Client Certificate Authentication to verify the identity of the agents.
  7. Localization is now available for Korean language

10.0.466 May 2021

Bug fixes

  1. The vulnerability in System Manager's Task Manager that allows XSS attack from the process name rendered, has been fixed.

10.0.464 Dec 2020

Bug fixes

  1. General bug fixes and enhancements.

10.0.463 Nov 2020

Enhancement

  1. Installation of Remote Access Plus Agents in endpoints that have Endpoint Central / Patch Manager Plus agents has been made possible (only applicable from version 10.0.463 to 10.0.466).

10.0.462 Nov 2020

Bug fixes

  1. General bug fixes and enhancements.

10.0.461 Aug 2020

Bug fixes

  1. The vulnerability that lets users upload files of any type while uploading the license file has been fixed.

10.0.460 Jul 2020

Enhancement

  1. Failover server notification mail will now be sent immediately after the failover secondary server becomes unreachable.

10.0.459 Mar 2020

Bug fixes

  1. General bug fixes and enhancements.

10.0.458 Feb 2020

Features

  1. Remote Access Plus now comes with Failover server to help reduce downtime in your enterprise.

Bug fixes

  1. Issue in creating custom group has been fixed.
  2. Issue in the usage of special characters in the 'Reason to Connect' message box has been fixed.
  3. Issue in the usage of specific special characters in the Homepage Searchbar has been fixed.
  4. Issue in exporting reports has been fixed.

10.0.457 May 2020

Bug fixes

  1. Issue in creating custom group has been fixed.
  2. Issue in displaying Upgrade Details tab under Support has been fixed.
  3. Issue in configuring User Confirmation message has been fixed.
  4. Issue in stopping the agent workflow to the added computers has been fixed.
  5. Issue in adding new computers has been fixed.
  6. Issue that lets restricted users view chat history of all users has been fixed.
  7. Issue in adding users with certain email formats has been fixed.
  8. Issue in upgrading agents to the latest build has been fixed.

10.0.456 Apr 2020

Bug fixes

  1. Issue in using system manager in non-english languages under certain cases has been fixed.

10.0.455 Mar 2020

Bug fixes

  1. Issue in creating and modifying users under specific scenarios has been fixed.

10.0.454 Mar 2020

Bug fixes

  1. The elevation of privilege vulnerability has been fixed.
  2. The vulnerability that lets unauthorized users inject arbitrary HTML code has been fixed.

10.0.453 Mar 2020

Bug fixes

  1. The vulnerability which can be exploited to perform unauthenticated RCE, has now been fixed.

10.0.452 Mar 2020

Bug fixes

  1. The recently discovered vulnerability (CVE-2020-1938) in Apache Tomcat has been mitigated in Remote Access Plus.

10.0.451 Feb 2020

Bug fixes

  1. Issue in initiating remote actions from agent status icon under specific conditions has been fixed.

10.0.450 Jan 2020

Bug fixes

  1. Privacy and security issues in authorisation has been fixed.

10.0.449 Dec 2019

Bug fixes

  1. General bug fixes and enhancements.

10.0.448 Nov 2019

Bug fixes

  1. General bug fixes and enhancements.

10.0.447 Sep 2019

Features

  1. With "Custom groups" you can now classify your computers under various groups.

Enhancement

  1. Adding computers has now been made easy with an easy to use interface.
  2. SSL certificate validity has been reduced to 825 days, in compliance with the decision made by CA/B Forum.

Bug fixes

  1. Issues in performing clipboard operations during remote control session has been fixed.
  2. Issues in disabling wallpaper during remote control session under specific scenarios has been fixed.
  3. Issue in prompting for user confirmation while initiating remote control sessions in Linux machines has been fixed.
  4. Issue in exporting the registry files has been fixed.
  5. Issue in modifying registry values in specific cases has been fixed.
  6. Minor issue in Wake on LAN has been fixed.
  7. Issue while initiating remote desktop sharing sessions with MacOS and Linux computers under specific cases has been fixed.
  8. Issue in initiating Voice/Video call has been fixed.
  9. Issue in invoking system manager tools under specific cases has been fixed.
  10. Issue in downloading the recorded remote sessions has been fixed.

10.0.259 Aug 2019

Enhancements

  1. Security issue that lets technicians or guests to access information elevated to their privileges has been fixed.

10.0.258 Dec 2018

Enhancements

  1. Resolving Spiceworks tickets made easy! Now integrate Remote Access Plus with Spiceworks and resolve issues using advanced remote control, over a dozen of diagnostic tools and more.
  2. You can now send and receive folders right from the remote desktop sharing sessions.

10.0.257 Dec 2018

Enhancements

  1. General bug fixes and enhancements.

10.0.256 Nov 2018

Enhancements

  1. The rendering speed and the quality of Remote Desktop Sharing has been enhanced.

10.0.255 Oct 2018

Enhancements

  1. Introducing Task Manager to instantly fetch the processes and start-up programs in every remote computer.

10.0.254 Oct 2018

Enhancements

  1. You can now deploy Remote Access Plus agents in-bulk from Admin tab - Computers page.

10.0.253 Sep 2018

Enhancements

  1. Remote Access Plus server start-up time has been optimized.