Remote Access Plus - ServiceDesk Plus integration

ServiceDesk Plus

ManageEngine ServiceDesk Plus is a holistic ITSM solution for ticketing and dealing with IT issues. The IT help desk is a single point of contact for end users who need help. It provides greater visibility and high availability to ensure that businesses suffer no downtime.

Remote Access Plus

ManageEngine Remote Access Plus is a troubleshooting software with instant unattended access, file transfer, super charged power options and more. It improves accessibility and reduces the troubleshooting time from days to minutes with direct control over remote devices.

Benefits of integrating help desk with remote access

Reduce turn around time for troubleshooting

The minute you receive an issue through help desk, provide instant support to the end user by leveraging the power of remote control and diagnostic tools like task manager, device manager and more. With this power in hand, sysadmins will have the aid to solve IT problems quicker.

Streamline the workflow of sysadmins

The IT admins need not swap between multiple tools to fix problems on endpoints. Troubleshoot problems and initiate remote sessions right from the ticketing dashboard.

Automate solutions to redundant problems

Countless tickets pop in with the same issue of system slowness. With this integration reduce the number of tickets by automating the process of disk clean up and regular maintenance.

Ready to integrate? Follow these steps and refer the FAQ's to integrate ITSM and troubleshooting!